topic Re: Can no longer access Security features when I log into my account. in Security

Can no longer access Security features when I log into my account.

ROSIE28 — Thu, 04 Apr 2024 23:43:53 GMT

I can no longer access Security features when I log into my account. Is there a fault?

Re: Can no longer access Security features when I log into my account.

Ady-TalkTalk — Mon, 08 Apr 2024 06:16:01 GMT

Hi ROSIE28, there is indeed a current incident relating to a URL that is failing meaning you can't get to the security settings. I chased on Friday and will chase again today.

Ady

Re: Can no longer access Security features when I log into my account.

Jwhyb — Wed, 10 Apr 2024 21:37:31 GMT

This is still affecting me. Looks like a duff URL:

https://service.talktalk.co.ukaccount/security

i tried putting in the missing / but did not work.

This is really crap website management by TalkTalk. How can they let some web admin break a whole section of functionality like that??

Re: Can no longer access Security features when I log into my account.

Ady-TalkTalk — Thu, 11 Apr 2024 07:04:32 GMT

We're chasing everyday for updates. Unfortunately, it seems the developers aren't able to identify the cause of the broken URL or finding a way to get the fix in place.

Ady