topic Re: supersafe in Security

supersafe

biggie65 — Sat, 25 May 2024 08:04:06 GMT

swapped over from broadband to full fibre 3 weeks ago which is excellent tendays ago i asked to add supersafe to my account for half price they sent email saying i agreed to there was no mention on my account they never sent anything link from fsecure to download so nothing from them for ten days or so so contact again friday agreed again to get supersafe this time half price for 18months as of today still no downwload link from fsecure and still no mention on my account there was a brief time i could not do anything in my account as it was saying there were doing something to supersafe tried installing a direct link from tt says theres a problem worst custom services ever

Re: supersafe

Gliwmaeden2 — Sat, 25 May 2024 08:41:46 GMT

Staff will reply after the Bank Holiday, @biggie65.

Ensure your community forum profile details are complete (go via your avatar/name, settings etc and save information in Personal Information).

Meanwhile support is available via phone / Chat. See published hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: supersafe

Ady-TalkTalk — Tue, 28 May 2024 08:05:37 GMT

Hi biggie65, I've added the half price boost you were promised. Please let us know if you need anything else.

Ady

Re: supersafe

biggie65 — Wed, 29 May 2024 15:12:32 GMT

Hi there is still nothing happening SuperSafe is not added to my account no email saying it is added fsecure is supposed to send link if link is not sent you click on link that’s on same page I have installed SuperSafe app only for it to say my account is suspended this should be simple

Re: supersafe

Ady-TalkTalk — Thu, 30 May 2024 07:48:25 GMT

Unfortunately, the order for discount rejected. I've applied it again. If it rejects again I'll have to escalate it.

Ady

Re: supersafe

biggie65 — Thu, 30 May 2024 13:11:39 GMT

hi it has finally went through so thanks for your help it should have been a simple thing but thanks again

Re: supersafe

Ady-TalkTalk — Fri, 31 May 2024 06:25:34 GMT

Thanks for letting me know its sorted.

Ady