topic Re: Scam Protection & Security settings in Security

Scam Protection & Security settings

KJC2561 — Mon, 03 Jun 2024 06:03:32 GMT

I am not able to get into my security and change settings, it now just keeps going round trying to sell me SuperSafe and telling me to download the Eero App to manage security. I have downloaded the App and it still wont allow me to make security changes on.

I used to do this easily on the TalkTalk website in My security.

Re: Scam Protection & Security settings

Ady-TalkTalk — Tue, 04 Jun 2024 06:58:29 GMT

Hi KJC2561, when using Eero you can't use HomeSafe or Supersafe anymore. Have you tried removing and reinstalling the Eero app?

Ady

Re: Scam Protection & Security settings

KJC2561 — Tue, 04 Jun 2024 12:13:58 GMT

Ady

I have always used Homesafe whilst having Eero before so what is the problem?
Are you saying that I have no security now?

It also states on your website

HOMESAFE
Our web filter is included for your home network, protecting any device that’s connected.

So please explain what has changed and why?

Please answer

Do I or do I not have Scam protection with TalkTalk?

Re: Scam Protection & Security settings

KJC2561 — Tue, 04 Jun 2024 19:58:18 GMT

Ady

I have always used Homesafe whilst having Eero before so what is the problem?
Are you saying that I have no security now?

It also states on your website

HOMESAFE
Our web filter is included for your home network, protecting any device that’s connected.

So please explain what has changed and why?

Please answer

Do I or do I not have Scam protection with TalkTalk?

Re: Scam Protection & Security settings

Gondola — Tue, 04 Jun 2024 23:29:51 GMT

Hi KJC2561

I can give you the answer as it's very straightforward.

If your TalkTalk package is Full Fibre 150, 500 or 900 and is an eero enabled package with eero 6 or eero pro 6 provided free-issue by TalkTalk then that package will be supported with eero Secure instead of TalkTalk HomeSafe.

The eero Secure Advanced Network Security on eero enabled packages operates at a network level via the TalkTalk DNS servers. It is important that the TalkTalk DNS is set as the default DNS in order to be assured that your network connection is protected from viruses, malware, phishing attacks and other malicious downloads etc.

TalkTalk eero enabled packages do not work with HomeSafe and cannot select HomeSafe in place of eero Secure. On non-eero enabled packages then HomeSafe, including Scam Protection blocking of potentially malicious remote access software, is available via the TalkTalk DNS servers.

The eero Support Hub is your go-to resource for information, guides and Community support

Select here:
eero Support Hub

eero 6 and eero Pro 6 Help

eero - Setting up your eero

eero app

Using eero advanced features

eero Secure

eero Secure - Blocking or Allowing websites

eero Secure - Managing your content filters

Re: Scam Protection & Security settings

Billx — Sat, 08 Jun 2024 16:22:08 GMT

Can any of the TalkTalk Full Fibre 150, 500 or 900 which are normally eero-enabled packages, be set to eero-disabled?

Bill