topic Supersafe won’t install on family member’s phone in Security

Supersafe won’t install on family member’s phone

Sven727 — Thu, 27 Jun 2024 13:53:25 GMT

I have Supersafe re-installed on my phone and have added three other devices successfully.
One iPhone 13 Pro however will not install. Message comes up saying subscription expired , try again once renewed.

Have tried uninstalling/ re-installing, trued using alternative email but seems to get stuck on this message.

Two hours on useless TalTalk chat could not resolve.

Any new solutions please??

Re: Supersafe won’t install on family member’s phone

Chris-TalkTalk — Thu, 27 Jun 2024 14:25:03 GMT

Hi Sven727,

Has the supersafe boost worked on the iphone 13 previously?

Chris

Re: Supersafe won’t install on family member’s phone

Sven727 — Thu, 27 Jun 2024 14:55:00 GMT

Hu Chris,

It was on this phone some considerable time ago. I then removed the boost from my account.

Having just renewed contract I decided to add boost once again. The account and subscription is in my name and email etc.

This iPhone 13 was mine but was wiped clean and became my wife’s phone so I cannot understand why the system thinks subscription has expired.

Re: Supersafe won’t install on family member’s phone

Sven727 — Thu, 27 Jun 2024 15:19:22 GMT

Any subscription if there had been one would have been wiped when phone was completely reset .

Re: Supersafe won’t install on family member’s phone

Sven727 — Thu, 27 Jun 2024 15:23:23 GMT

Also see earlier reply above, they seem to have got out of sync!!,

Re: Supersafe won’t install on family member’s phone

Ady-TalkTalk — Fri, 28 Jun 2024 06:02:28 GMT

Hi Sven727, what do you see when you login to the Supersafe App?

Ady