topic Re: Technical error when accessing security settings in Security

Technical error when accessing security settings

Anonymous — Mon, 12 Aug 2024 12:33:17 GMT

Hi TalkTalk community,

I was migrated from Shell to TalkTalk a few weeks ago. Have been trying to set up HomeSafe for the past few weeks (from various devices/internet connections) but get this error message when accessing MyAccount security settings;

“There was a technical error

We’re sorry and working hard to resolve this. Please try again later.”

Have attached the screenshot also. Could someone please enable my HomeSafe or remove the technical problem so I can do it manually.

Regards

Sunny

Re: Technical error when accessing security settings

Gliwmaeden2 — Mon, 12 Aug 2024 13:00:54 GMT

@Anonymous, do you mean Homesafe (which is automatically set up anyway) or Supersafe, which is a function that you pay for and can be applied to up to 10 devices of your choice?

They serve different purposes.

Check in the forum search engine for full descriptions of these.

Staff will respond when they reach your thread - it's in a queue for attention. It will speed things up if you can complete your community forum profile details for them to identify your account.

Go via your avatar; settings. Personal Information.

SAVE CHANGES.

Re: Technical error when accessing security settings

Anonymous — Mon, 12 Aug 2024 13:18:18 GMT

Hi @Gliwmaeden2 I mean Homesafe the free basic service that includes Kidsafe.

unfortunately it is not set up on my account automatically. Possibly because I migrated from a different provider and I was not a new TalkTalk customer?

Hoping the team can resolve. Thanks.

edit: have added community details to my profile. Thanks for the tip!

Re: Technical error when accessing security settings

Ady-TalkTalk — Wed, 14 Aug 2024 05:49:32 GMT

Hi Sunny, I've raised a ticket to the team who manage MyAccount for you. Hopefully, they'll get this sorted for you.

Ady

Re: Technical error when accessing security settings

Anonymous — Wed, 14 Aug 2024 09:48:09 GMT

@Ady-TalkTalk Thank you

Re: Technical error when accessing security settings

Anonymous — Sat, 17 Aug 2024 15:02:46 GMT

Hi all. Still not heard anything, should I post in more busier sub forum?

Re: Technical error when accessing security settings

ferguson — Sat, 17 Aug 2024 15:15:30 GMT

No, just wait for an update here. The support team are not online over the weekend.

Re: Technical error when accessing security settings

Ady-TalkTalk — Mon, 19 Aug 2024 07:58:40 GMT

Hi, there's been no update to my ticket. I take it you still can't setup homesafe?

Ady

Re: Technical error when accessing security settings

Anonymous — Mon, 19 Aug 2024 10:03:53 GMT

Good morning @Ady-TalkTalk yes that is correct. I can still not set up homesafe. Error message remains on my account security settings page.

Re: Technical error when accessing security settings

Ady-TalkTalk — Tue, 20 Aug 2024 07:45:51 GMT

Thanks for the confirmation. I've sent a chaser on the fault ticket.

Ady

Re: Technical error when accessing security settings

MCsquared — Tue, 20 Aug 2024 13:55:30 GMT

I'm having exactly the same problem since being migrated from shell. A couple of months now.

Re: Technical error when accessing security settings

Anonymous — Wed, 21 Aug 2024 09:52:21 GMT

Many thanks

Re: Technical error when accessing security settings

Anonymous — Wed, 21 Aug 2024 09:54:32 GMT

Oh no. I also tried webchat but the Shell migration team could not help resolve this annoying issue.

Hoping they find a fix to this soon.

Re: Technical error when accessing security settings

andy1536 — Sun, 25 Aug 2024 22:26:20 GMT

Same issue here

Re: Technical error when accessing security settings

Anonymous — Wed, 28 Aug 2024 08:12:37 GMT

Ok we wait

Re: Technical error when accessing security settings

Anonymous — Wed, 28 Aug 2024 08:15:15 GMT

Seems like a common issue. @Ady-TalkTalk any news?

There is no use trying to pass us on to the Shell migration team, they cannot do anything.

This is a TalkTalk issue that needs to be resolved ASAP.

Re: Technical error when accessing security settings

Arne-TalkTalk — Tue, 03 Sep 2024 12:33:57 GMT

HI Waytruthlife

This has been raised as network issue, until this issue is resolved Homesafe is not available to ex-shell customers who have been migrated over to us.

Im really sorry I haven't been given a timescale for the fix to be implemented.

Apologies again.

Re: Technical error when accessing security settings

Asimkhanalizai — Wed, 09 Apr 2025 23:03:52 GMT

It’s got nothing to do with migration from another network because i have been with them for 3 years, initially they demanded money to activate it, then it worked fine but now it’s gone again getting same message, worst part is they will try to prove its not them. You waste hours on the phone then they will say it will take 24 hours but it’s same next day. When they really activate it . It works straight away. Getting sick of their dirty tactics to make more money, where is the kids safety? They can open any inappropriate website.

Re: Technical error when accessing security settings

Gliwmaeden2 — Thu, 10 Apr 2025 06:00:37 GMT

Closed to new posts.

Re: Technical error when accessing security settings

Philile-TT — Thu, 10 Apr 2025 07:28:28 GMT

Hi there @Asimkhanalizai. Could you please start your own thread so that we can look into resolving this for you.

-Phili