topic Unable to use Satchel One - homework app. in Security

Unable to use Satchel One - homework app.

Marigold631 — Sun, 06 Oct 2024 14:11:54 GMT

Talk Talk safe doesn’t let my daughter to use Satchel One which is a homework app. Does anyone know how to make it work?

Re: Unable to use Satchel One - homework app.

Ady-TalkTalk — Mon, 07 Oct 2024 12:32:49 GMT

Hi Marigold631, what happens when she tries?

Ady

Re: Unable to use Satchel One - homework app.

Marigold631 — Tue, 08 Oct 2024 14:48:49 GMT

Hi, She is not able to follow the link in the Satchel. When she clicks on the link it doesn’t open it, it takes her to the Safe browser, as on attached photo but without opening it.

Also she can't open a BBC good food website, which is a food site.

Re: Unable to use Satchel One - homework app.

Ady-TalkTalk — Thu, 10 Oct 2024 07:59:55 GMT

Does it work normally on devices without TalkSafe?

Ady

Re: Unable to use Satchel One - homework app.

Marigold631 — Thu, 10 Oct 2024 10:18:03 GMT

Yes, it does. It also work for me on my phone withTalkSafe

Re: Unable to use Satchel One - homework app.

Ady-TalkTalk — Thu, 10 Oct 2024 11:11:17 GMT

Have you tried removing and readding TalkSafe on the device its not working on in case its corrupted?

Ady

Re: Unable to use Satchel One - homework app.

Marigold631 — Tue, 15 Oct 2024 18:21:25 GMT

I don't know how to remove it. It won't let me to remove it from from my daughter's phone. I should be able to do so from my phone but I seem to be able only add devices and not to remove them?

Re: Unable to use Satchel One - homework app.

ferguson — Tue, 15 Oct 2024 19:26:59 GMT

What make/model/OS is your daughter's phone?

Re: Unable to use Satchel One - homework app.

Ady-TalkTalk — Wed, 16 Oct 2024 09:34:15 GMT

Hi Marigold631, if you are struggling the Fsecure Removal Tool should do the job for you.

Ady