topic Re: my talk talk super safe security constantly keeps turning its self off. in Security

my talk talk super safe security constantly keeps turning its self off.

lisbeth — Sat, 19 Oct 2024 16:24:29 GMT

hi, i have had talktalk supersafe on my pc and moblie smart phone for years.

but lately the supersafe app keeps turning its self off, usually within a few minutes after i have turned it back on.

i have tried turning the phone on and off, but it still turns its self off.

i dont know what the problem is or why it has suddenly started doing this. I

would be very grateful if someone has any ideas what i can do to solve this problem.

i worry about the security on my phone with this happening. thankyou

Re: my talk talk super safe security constantly keeps turning its self off.

fr8ys — Sat, 19 Oct 2024 19:39:51 GMT

Have you tried uninstalling the app and then reinstalling it?

Hopefully it will fix it

Let us know how you get on.

Re: my talk talk super safe security constantly keeps turning its self off.

Ady-TalkTalk — Mon, 21 Oct 2024 07:36:25 GMT

Hi lisbeth, as fr8ys has said try removing it and reinstalling it. If you do that use the Fsecure removal tool to ensure all entries are removed for a clean installation.

Ady

Re: my talk talk super safe security constantly keeps turning its self off.

lisbeth — Tue, 22 Oct 2024 15:21:44 GMT

thankyou for the replies. the problem has gone away on its own. but if it happens again i will know what to do

Re: my talk talk super safe security constantly keeps turning its self off.

Ady-TalkTalk — Fri, 25 Oct 2024 05:21:30 GMT

Thanks for letting us know.

Ady