topic Re: Homesafe not working. in Security

Homesafe not working.

amiiegee — Mon, 18 Nov 2024 23:29:56 GMT

I set up homesafe last week to block a category and a couple specific websites. It was working for a few days and now is allowing access to the websites. Nothing has been changed on my end. I need this sorted asap. I’ve tried to turn it off and back on and re block the sites but they’re still accessible.

Re: Homesafe not working.

ferguson — Mon, 18 Nov 2024 23:54:50 GMT

Your topic has been flagged to the support team and they will respond as soon as they can. Bear in mind that HomeSafe, as with any other online tool, will have its limitations.

Re: Homesafe not working.

amiiegee — Tue, 19 Nov 2024 10:17:51 GMT

Thanks for flagging this.

It’s just odd how it was working fine up until last night when nothing has changed. I’ve tried all the troubleshooting

Re: Homesafe not working.

Ady-TalkTalk — Tue, 19 Nov 2024 11:09:24 GMT

Hi amiigee, please reboot your router and let us know if this persists.

Ady

Re: Homesafe not working.

amiiegee — Tue, 19 Nov 2024 12:14:55 GMT

Hi Ady.

Had the router off about an hour, turned it back on and the issue is still occurring.

Re: Homesafe not working.

Ady-TalkTalk — Tue, 19 Nov 2024 13:12:44 GMT

Hi amiiegee, I've just reenabled kidsafe for you. Please let me know if you have anymore issues.

Ady

Re: Homesafe not working.

amiiegee — Tue, 19 Nov 2024 13:16:27 GMT

When i check in my account it shows and turned off, when i try turn is back on it save any settings I get this error

Re: Homesafe not working.

amiiegee — Tue, 19 Nov 2024 13:18:41 GMT

So i’ve set it back up, recieved the email to confirm changes but the sites are still accessible.

Re: Homesafe not working.

amiiegee — Tue, 19 Nov 2024 22:42:58 GMT

Tried again and all blocked categories and manually blocked sites are accessible. I need a fix for this asap please as a huge security risk. I’ve checked DNS and all are tslktalk. As i said the blocker was working up until yesterday so not sure what has changed. I’ve tried multiple devices too and can still access the sites that are supposed to be blocked.

Re: Homesafe not working.

marksamo — Tue, 19 Nov 2024 23:48:22 GMT

I'm having the exact opposite problem.. I've never enabled homesafe, yet suddenly can't connect to any gambling websites. It was working fine yesterday, I've changed nothing. I tried troubleshooting by turning the filters on and off and yet I still can't access any adult websites on any device.

Seems like there is a problem on TalkTalk's end??

Re: Homesafe not working.

amiiegee — Wed, 20 Nov 2024 10:46:59 GMT

Still not working

Re: Homesafe not working.

Ady-TalkTalk — Wed, 20 Nov 2024 11:06:27 GMT

Thanks for confirming all the diagnostics are confirmed. I'll raise a fault ticket for you now.

Ady

Re: Homesafe not working.

amiiegee — Wed, 20 Nov 2024 11:08:18 GMT

Thank you, Ady. Will any updates be shared here?

Re: Homesafe not working.

Ady-TalkTalk — Thu, 21 Nov 2024 13:59:02 GMT

As soon as I get any I'll pass them on.

Ady

Re: Homesafe not working.

InTime — Fri, 29 Nov 2024 13:29:34 GMT

I have the same problem. A few days ago Home safe suddenly stopped working. All the nasties that Kidsafe should be blocking are accessible.

Have been on chat a couple of times but they've been unable to resolve.

Seems many are affected - TT please can this be addressed as a priority?

Thank you

Re: Homesafe not working.

Ady-TalkTalk — Mon, 02 Dec 2024 08:14:00 GMT

I've been informed that changes were made on the network that should have fixed this. Are you still having problems?

Ady

Re: Homesafe not working.

amiiegee — Mon, 02 Dec 2024 09:32:14 GMT

Hello.

Yes I am still having issues. The blocked sites are still accessible and when I try to make changes there is an error.

Re: Homesafe not working.

InTime — Mon, 02 Dec 2024 20:32:19 GMT

No improvement for me Ady. I've just tested and the problems persist.

Re: Homesafe not working.

amiiegee — Thu, 05 Dec 2024 10:09:27 GMT

I’ve tried again this morning and it does seem to be working again.

Re: Homesafe not working.

InTime — Fri, 06 Dec 2024 09:25:28 GMT

No better for me. I've tried restarting the router, turning the settings off and on again but no improvement.

Going to log a formal complaint.