topic Re: Access blocked to adult (18+) websites in Security

Access blocked to adult (18+) websites

sauce1 — Thu, 21 Nov 2024 18:17:11 GMT

As of this morning any time I try to access websites considered 18+, i.e. gambling or other adult content, access is blocked and the following message is given: "This site can't provide a secure connection".

I also encountered this issue a few days ago for several hours but it seemed to resolve itself without me doing anything. The current iteration of this issue has now been ongoing for over 12 hours, any help would be appreciated, thanks.

Re: Access blocked to adult (18+) websites

Divsec — Thu, 21 Nov 2024 19:22:47 GMT

Hi @sauce1 this seems to be a trending issue, your post has been escalated and the team are on the case.

You might be able to employ a workaround by using third party dns

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

Shows you how

Re: Access blocked to adult (18+) websites

Ady-TalkTalk — Fri, 22 Nov 2024 09:27:17 GMT

Hi sauce1, just before I raise this as part of an incident please confirm that you turned the router off for over 30 minutes and you're definitely using TalkTalk DNS settings or easier you haven't modified the settings in the router. Its probably us, but I have to do the checks.

Ady

Re: Access blocked to adult (18+) websites

Ady-TalkTalk — Fri, 22 Nov 2024 11:10:25 GMT

Incidents have closed the incident as we don't have all the customers account and phone numbers. Please add your account number and telephone number to your profile in the private notes section.

Ady

Re: Access blocked to adult (18+) websites

David~18 — Mon, 09 Dec 2024 14:52:56 GMT

Hello Sauce1 & Talktalk,

Had the exact same problem for about 3 weeks now!!!! exactly the same error message so I tried connecting to the net with my virus software disabled, tried using another browser even reloaded windows and my web browser from a previous working image but nothing will fix it certainly not tapping keys for hours with a chat agent called Via

Not being to find an email address for technical or Talktalk Customer Services on their web page so that I could send them a screen print of the error message I sent an email to the Ms Susie Buckeridge the current C.E.O. and received a text saying that someone is supposed to be calling about this issue but still waiting a week later!!! Why will these people not use email ? perhaps it's so that nothing is ever in writing so that no one can be held to account.

The Virgin Media company are currently laying pipes in the village for a fibre cable to property service so Talktalk need to get their act together and soon !!!!

Re: Access blocked to adult (18+) websites

Ady-TalkTalk — Wed, 15 Jan 2025 09:05:33 GMT

How did you get on with the CEO team?

Ady

Re: Access blocked to adult (18+) websites

David~18 — Wed, 15 Jan 2025 09:44:53 GMT

I had the same problem some time ago and I believe that talktalk did some software changes their end and the problem is now resolved for me.

I would suggest that you check the settings on your account and give it time to set their end then turn off your router over night that fixed it for me.