topic Re: KIDS Safe settings do not work in Security

KIDS Safe settings do not work

smarkgee_ — Mon, 25 Nov 2024 10:14:37 GMT

I have fibre: TalkTalk sent me an eero 6 router which is incompatible, it is not plugged in to my ONT.
I have made the online settings to kids safe to stop p*rn being viewed and have enabled a HOMEWORK period
I received an email saying the settings were accepted by TALKTALK
I checked the settings online and they are correct
The KIDSAFE service does not work at all in any respect. My children can still see p*rn. It is UNSAFE.
I have turned off the fibre connection for 30 minutes
I have cleared caches on all devices (not that it will ever make any difference to an external network setting)
I have restarted all devices numerous time.

Please do not post replies asking me to make changes to my PC. this is a network-level problem that TALKTALK need to resolve. It has nothing to do with my devices in my house.

thank you

Re: KIDS Safe settings do not work

Ady-TalkTalk — Mon, 25 Nov 2024 10:23:31 GMT

Hi smarkgee_, I've just turned off kidsafe in your account. Are you still unable to access the sites?

Ady

Re: KIDS Safe settings do not work

smarkgee_ — Tue, 26 Nov 2024 11:36:34 GMT

I want kidsafe to work

kidsafe does not work

i did not give you permission to disable kidssafe on my account. I never asked for that

i have turned kidsafe on again

it still does not work

I received an email saying they were enabled

but the blocking on your server does not work.

i can access sites like twitch.tv. i do not want to access that site. i want to exclude access

=> my settings are attached in a png, as you can see they are correct <=

Re: KIDS Safe settings do not work

Ady-TalkTalk — Wed, 27 Nov 2024 08:47:47 GMT

Hi smarkgee_, when the system sees you were sent an eero it prevents HomeSafe from working. I've sent this over to a team who are investigating this issue for me. I'll post back once I have heard back from them.

Ady

Re: KIDS Safe settings do not work

Monkeyboy1975 — Mon, 02 Dec 2024 18:20:41 GMT

sorry to message hope you get this, was your problem resolved!?

ive just read your post and realised since having eero6 router my kidsafe is NOT working!!!!

thanks

Re: KIDS Safe settings do not work

Monkeyboy1975 — Mon, 02 Dec 2024 18:24:52 GMT

If it helps I just sussed it out

the content filter options on the eero router are where you I’ve to now setup rules for your children

make a profile then you can set up what you want to block

a faff but it’s very bad talktalk did not tell people

Re: KIDS Safe settings do not work

smarkgee_ — Thu, 12 Dec 2024 17:11:16 GMT

problem not resolved.

you are using the eero router and should make the settings on that

mods: I am not using the eero router i was sent (nor do i want to)

Re: KIDS Safe settings do not work

smarkgee_ — Thu, 12 Dec 2024 17:11:43 GMT

i am not using an eero router

Re: KIDS Safe settings do not work

smarkgee_ — Thu, 12 Dec 2024 17:13:56 GMT

NOT RESOLVED

I want kidsafe to work

kidsafe does not work

i did not give you permission to disable kidssafe on my account. I never asked for that

i have turned kidsafe on again

it still does not work

I received an email saying they were enabled but the blocking on your server does not work.

i can access sites like twitch.tv. i do not want to access that site. i want to exclude access

=> my settings are attached in a png, as you can see they are correct <=

I do not want to use an EERO router it conflicts with my home network

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PLEASE NO MORE COMMENTS ON THIS THREAD ABOUT THE EERO ROUTER - i do not use it

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talktalk: you advised there is a bug which stops KIDSSAFE working when your system recognises an EERO router was sent. That is highly doubtful!! please rectify the supposed bug and report on progress

Re: KIDS Safe settings do not work

Ady-TalkTalk — Fri, 13 Dec 2024 10:57:42 GMT

I have raised this again for you. Hopefully, we'll hear back this time.

Ady