topic Unable to download TalkTalk Supersafe in Security

Unable to download TalkTalk Supersafe

PeterB-1947 — Tue, 17 Dec 2024 13:02:17 GMT

I have supersafe installed on 6 devices, 2 iphone, 2 windows laptops and 2 android tablet's. I have 4 licenses left and wish to install it in another android tablet. I have logged into my talktalk supersafe account with the tablet and requested the supersafe installation. I take me to the android play store but am told talktalk supersafe is not compatible with my tablet, why is this happening. The license is available within my account, the software was compatible in other android tablet's why is it incompatible with this tablet.

Re: Unable to download TalkTalk Supersafe

Ady-TalkTalk — Wed, 18 Dec 2024 10:54:30 GMT

Hi PeterB-1947, is the new tablet using the same version of android as the other? What version are they both using? Are both devices new?

Ady

Re: Unable to download TalkTalk Supersafe

PeterB-1947 — Wed, 18 Dec 2024 11:43:07 GMT

My wife's is on 8, a second is on 12, the one that Android play station says in not compatible is on 9. I see no reason why it is incompatible. Have asked about this in the past, it is possible the play station server is no longer configured to provide talktalk supersafe.

Re: Unable to download TalkTalk Supersafe

Ady-TalkTalk — Thu, 19 Dec 2024 08:12:19 GMT

Which of the tablets can't install SuperSafe?

Ady