https://community.talktalk.co.uk/t5/Security/Profile/m-p/3089937#M24362 <P>Can someone explain to me please why I need to complete a profile ( which I am finding difficult ) when talktalk has all my details on file already ?</P><P>Is Community completely different and separate ? &nbsp;Sorry but I’m confused.&nbsp;</P> Thu, 09 Jan 2025 11:57:56 GMT 8weatherRB 2025-01-09T11:57:56Z https://community.talktalk.co.uk/t5/Security/Profile/m-p/3089937#M24362 <P>Can someone explain to me please why I need to complete a profile ( which I am finding difficult ) when talktalk has all my details on file already ?</P><P>Is Community completely different and separate ? &nbsp;Sorry but I’m confused.&nbsp;</P> Thu, 09 Jan 2025 11:57:56 GMT https://community.talktalk.co.uk/t5/Security/Profile/m-p/3089937#M24362 8weatherRB 2025-01-09T11:57:56Z https://community.talktalk.co.uk/t5/Security/Profile/m-p/3089957#M24363 <P>From your profile icons, it looks like you have completed it.</P> <P>&nbsp;</P> <P>Staff here use it to find your account details so they can check your line etc.&nbsp; Without this they have no way of checking your details to look into your issue.</P> <P>&nbsp;</P> <P>It's no different to when you phone and go through security checks, your profile is the forum security check and stops others trying to hijack your account.</P> Thu, 09 Jan 2025 12:25:04 GMT https://community.talktalk.co.uk/t5/Security/Profile/m-p/3089957#M24363 fr8ys 2025-01-09T12:25:04Z