topic Re: I need talktalk.net to unblock norton in Security

I need talktalk.net to unblock norton

Snowball123 — Mon, 13 Jan 2025 13:04:02 GMT

My PC is playing up and Norton are trying to resolve it but they're being blocked by talktalk. How can I get taltalk to unblock them and the logmein app

Re: I need talktalk.net to unblock norton

Ady-TalkTalk — Tue, 14 Jan 2025 10:12:21 GMT

Hi Snowball123, when you say you're blocked by TalkTalk what is blocked? Email?

Ady

Re: I need talktalk.net to unblock norton

Snowball123 — Sat, 01 Feb 2025 12:35:24 GMT

When Norton Support tried to get remote access (at my request) they advised that they were blocked by TalkTalk and were unable to proceed with system improvement changes I have paid for. I'm aware that allowing 3rd parties remote access can be a security issue and TalkTalk quite rightly blocks these attempts as standard, but if I need a known and trusted 3rd party to carry out maintenance work remotely, how can I do this?

Re: I need talktalk.net to unblock norton

Gliwmaeden2 — Sat, 01 Feb 2025 13:18:49 GMT

Staff will be back on here after the weekend, @Snowball123.

I'll re-escalate this for you.

Re: I need talktalk.net to unblock norton

Ady-TalkTalk — Mon, 03 Feb 2025 10:56:48 GMT

Scam protection is already showing turned off on your account. It would be Scam Protection that would normally block the use of logmein.

Ady

Re: I need talktalk.net to unblock norton

Snowball123 — Mon, 03 Feb 2025 14:25:49 GMT

Hi Ady,

When Norton were blocked I disabled scam protection but they still couldn't obtain remote access, saying that it was still being blocked by TalkTalk. Are there any other settings that would be preventing access?

Re: I need talktalk.net to unblock norton

Ady-TalkTalk — Tue, 04 Feb 2025 10:24:15 GMT

Have you tried turning off the router for 30 minutes?

Ady