topic Re: Account password in Security

Account password

aubreym — Wed, 12 Feb 2025 03:27:12 GMT

I have had to set-up a new PC for my aunty after the old one failed after 14 years. Trying to set-up the email for her and she doesn't know the email password.

Normally I would just reset that within the account but she cannot remember the account password. When you try and reset the password after the verify stage the only option appearing is to send an email, there is no option for an SMS, which obviously we cannot access.

How do we resolve this chicken and egg situation. She does have a mobile (non smart) but talktalk would appear not to have the number.

She does still have a talktalk landline can we use that to do it in some way?

Re: Account password

Divsec — Wed, 12 Feb 2025 08:05:15 GMT

Hi @aubreym your post has been escalated and you should hear soon.

Re: Account password

Ady-TalkTalk — Thu, 13 Feb 2025 08:28:00 GMT

Hi aubreym, can you get your aunty to register on here and post. I can then have her password details reset.

Ady

Re: Account password

aubreym — Thu, 13 Feb 2025 13:05:22 GMT

Thanks Ady I've been able to contact talktalk via online and they are sending a reset code to another email but not till tomorrow for some reason. Trying to set an account up on here for her the first thing it asks for is the account number which means going in the loft and finding an old paper bill.

If this code doesn't arrive I will do that but hopefully wont need to...

Re: Account password

Ady-TalkTalk — Fri, 14 Feb 2025 09:38:00 GMT

Did your aunty get the reset code?

Ady