topic Re: Hyperlink in Security

Hyperlink

David20252 — Thu, 08 May 2025 15:34:17 GMT

I work from home for a company that are filtering hyperlinks through Mimecast and any hyperlink I am trying to load is giving me the error you - can't reach this page. My company have tested it on a different connection and everything works as normal. This has only recently started to happen.

Re: Hyperlink

fr8ys — Thu, 08 May 2025 16:41:02 GMT

Hi,

Which router do you use? If its an Eero, do you have the Ad Blocking enabled under advanced security? If so try turning this off as we have seen issues using hyperlinks on searches in the past and this may help.

If not, do you have Kids Safe enabled? Can you try adding one of the hyperlink domain to the exceptions and try again.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 07:10:17 GMT

Hi @David20252 I just want to check if you are still experiencing this issue?

Re: Hyperlink

David20252 — Fri, 09 May 2025 08:35:00 GMT

Yes I am

Re: Hyperlink

David20252 — Fri, 09 May 2025 08:36:07 GMT

Have TalkTalk router not Eero and dont have Kids Safe Enabled.

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 08:45:58 GMT

Thank you for getting back to us, can you confirm if you are only having issues with the links from work or are there any other sites that you are not able to access, giving you the same error?

Re: Hyperlink

David20252 — Fri, 09 May 2025 08:55:33 GMT

I think its just links from items when I am working. This is an example of the url url.uk.m.mimecastprotect.com I am trying to access news items from North West Business Insider <northwest@insidermedia.com>

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 09:04:13 GMT

I understand, I will look into this for you, to run checks on your line, can you confirm if you are at home to be able to proceed?

Re: Hyperlink

David20252 — Fri, 09 May 2025 09:05:36 GMT

Yes, I am at home

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 09:14:23 GMT

Perfect! Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Hyperlink

David20252 — Fri, 09 May 2025 09:16:03 GMT

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 09:18:07 GMT

Thank you for confirming, will you (and anyone who lives with) be able to contact emergency services while your services remain impacted?

Re: Hyperlink

David20252 — Fri, 09 May 2025 09:19:33 GMT

Yes

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 09:26:49 GMT

Great! Can you confirm if the issue if caused by Ad-Blocker.

Re: Hyperlink

David20252 — Fri, 09 May 2025 09:29:01 GMT

I dont think so, it used to work and only stopped a few days ago

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 09:38:29 GMT

I understand however, you need to confirm with a clear yes, no or I do not know

Re: Hyperlink

David20252 — Fri, 09 May 2025 09:43:16 GMT

No.

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 09:51:03 GMT

Thank you for confirming, This website has been taken down (blocked) by a court order for legal reasons.

Unfortunately, TalkTalk is unable to assist with this matter.

When the court order is granted, we're required to block our customers from accessing the website by law. You can search the table below to see which websites we’ve blocked to date. This is the link for all the website that are blocked.

Help Url:

https://community.talktalk.co.uk/t5/Articles/Blocked-websites/ta-p/2204638

Re: Hyperlink

Mandisa-TT — Fri, 09 May 2025 09:51:19 GMT

https://community.talktalk.co.uk/t5/Articles/Blocked-websites/ta-p/2204638

Re: Hyperlink

David20252 — Fri, 09 May 2025 09:52:10 GMT

I can access the website via Google Chrome but when I try to click on a hyperlink from an email it takes me to Edge and I then get an error.