topic Re: Talktalk blocks links sent by Convertkit in Security

Talktalk blocks links sent by Convertkit

Martina2B — Wed, 14 May 2025 08:47:54 GMT

We subscribe to a website that sends us several links a day by email which we need to complete certain tasks. They use Convertkit to send these emails. This last week these links have become inoperable on any device (laptop, phone, ipad, pc) while connected to our Talktalk router (the phone worked only while disconnected from the router). As it is an issue on all our devices while connected to the router the problem is not with the individual devices or their caches. Not all the devices use security software like Norton, so that is also not the reason. We have reset the router to factory settings, but that didn't make any difference.

ChatGPT tells us that Talktalk does indeed block sites like Convertkit. Is there any way Talktalk can undo this block? If so, how can we make them do it?

Re: Talktalk blocks links sent by Convertkit

siphosethu-TT — Wed, 14 May 2025 08:54:37 GMT

Hi there @Martina2B, usually when something like that happens it has something to do with home safe in my account. Can you please access my account and just check your home safe settings and confirm if they currently turned on. Thanks

Re: Talktalk blocks links sent by Convertkit

Martina2B — Wed, 14 May 2025 08:55:43 GMT

Just to add, this block suddenly happened last week. We had three months where we received these links and activated them without problem.

Re: Talktalk blocks links sent by Convertkit

siphosethu-TT — Wed, 14 May 2025 09:00:02 GMT

I'm really sorry about all of that @Martina2B , looks like scam protection is activated in your home safe which might be blocking certain sites. Would you like me to switch it off and see what happens afterwards? Thanks

Re: Talktalk blocks links sent by Convertkit

Martina2B — Wed, 14 May 2025 11:00:57 GMT

Yes, that would be a good idea. We are wondering though if Scam protection was only activated in the last two week as that was when the problem occurred and also whether if we are now suddenly getting a surge of scamming we could then reactivate it. ut yes please, let's switch it off for now and see if that makes a difference. Thanks!

Re: Talktalk blocks links sent by Convertkit

Martina2B — Wed, 14 May 2025 11:04:06 GMT

Hi, I have switched off HomeSafe. I need to check if that has made a difference and will elt you know, but I am leaving the house now. Will report later this afternoon.

Re: Talktalk blocks links sent by Convertkit

siphosethu-TT — Wed, 14 May 2025 11:15:21 GMT

Thanks, I'll be here waiting to hear from you. Thanks

Re: Talktalk blocks links sent by Convertkit

Martina2B — Wed, 14 May 2025 17:28:39 GMT

I have switched off scam protection but the links still don't work. Virus protection is still on, but I don't really want to switch that off, as that worries me. Could you tell me if that could even be remotely responsible for the blocking? I have reported the issue to the website who use Convertkit. They are also looking into it.

Re: Talktalk blocks links sent by Convertkit

nomfezeko-TT — Thu, 15 May 2025 07:17:32 GMT

Hi there @Martina2B , thank you for providing us with an update regarding this issue. Just to check, are you still experiencing these issues even with the changes made?

-Fez.

Re: Talktalk blocks links sent by Convertkit

Martina2B — Thu, 15 May 2025 08:43:22 GMT

Yes, we are. We would still like to get to the bottom of this. Is there any way you can check if the website Convertkit is on some blocklist by Talktalk?

Re: Talktalk blocks links sent by Convertkit

nomfezeko-TT — Thu, 15 May 2025 09:04:32 GMT

I understand how frustrating this can be, and I'm here to help you.

It appears that there may be a block on ConvertKit or related sites from our network, which is why you're unable to access those links on your devices, but we will have a look into this. Are you having issues with every link you try or just certain links?

Fez.

Re: Talktalk blocks links sent by Convertkit

Martina2B — Thu, 15 May 2025 11:07:33 GMT

Hi, yes, it is every link that is being sent via ConvertKit. the original website, who uses ConvertKit for a number of links, also sends some links direct and they all work. Only the links they send through ConvertKit are blocked.

Re: Talktalk blocks links sent by Convertkit

nomfezeko-TT — Thu, 15 May 2025 11:19:54 GMT

Thank you. Please kindly confirm if you are currently home right where the services are installed?

Fez.

Re: Talktalk blocks links sent by Convertkit

Martina2B — Fri, 16 May 2025 06:55:22 GMT

Hi Fez, I am at home now. Thanks.

Re: Talktalk blocks links sent by Convertkit

nambuso-TT — Fri, 16 May 2025 07:21:56 GMT

Hi there you did mention that this issue started recently correct?

Re: Talktalk blocks links sent by Convertkit

Martina2B — Sat, 17 May 2025 09:17:01 GMT

Yes, just about 10 to 14 days ago.

Re: Talktalk blocks links sent by Convertkit

Gliwmaeden2 — Sat, 17 May 2025 13:45:37 GMT

@Martina2B, staff will follow after the weekend.

Re: Talktalk blocks links sent by Convertkit

amahle-TT — Mon, 19 May 2025 07:25:58 GMT

Hi there @Martina2B, I will into this for you. Please confirm if you are at home at the moment?

Re: Talktalk blocks links sent by Convertkit

Martina2B — Mon, 19 May 2025 14:21:24 GMT

Yes, I am here

Re: Talktalk blocks links sent by Convertkit

amahle-TT — Mon, 19 May 2025 14:36:39 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.