topic Re: Router in Security

Router

Franna53 — Wed, 21 May 2025 08:07:25 GMT

Hello. I recieved an email from talktalk saying my router is outdated and doesn't get the latest updates anymore.

Should i call and ask for a new one or it's not that important?

Thanks for any reply.

Francis

Re: Router

KeithFrench — Wed, 21 May 2025 08:09:06 GMT

Hi @Franna53

Don't worry about it. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router

nambuso-TT — Wed, 21 May 2025 08:09:16 GMT

Hi there @Franna53. I will need to access your account and look into this for you.

Re: Router

Franna53 — Wed, 21 May 2025 08:56:36 GMT

Thank You Nambuso

Re: Router

Franna53 — Wed, 21 May 2025 09:01:45 GMT

Thank you Keith, I have made them changes in settings.

Much appreciated

Re: Router

KeithFrench — Wed, 21 May 2025 08:58:32 GMT

You are very welcome @Franna53

Re: Router

nomfezeko-TT — Wed, 21 May 2025 09:17:11 GMT

Hi @Franna53 , thank you so much for the positive feedback, please do let us know if you need anything further.

-Fez.

Re: Router

nambuso-TT — Wed, 21 May 2025 10:17:03 GMT

Please disregard the message above. Could you please send a screenshot of the communication you received from us regarding your outdated router. Thanks

Re: Router

Franna53 — Wed, 21 May 2025 11:18:16 GMT

Hi . I forwarded the email about outdated router, i have done this using email if that's ok, i just replied to the message you sent me this morning.

Thanks

Re: Router

nambuso-TT — Wed, 21 May 2025 11:19:42 GMT

Thanks for that however please take a screenshot of the email and post it here if possible then I will take it from there. Thanks

Re: Router

Franna53 — Wed, 21 May 2025 11:24:00 GMT

Re: Router

Franna53 — Wed, 21 May 2025 11:30:36 GMT

Re: Router

nambuso-TT — Wed, 21 May 2025 11:31:10 GMT

Thank you so much for providing that information, so to answer your question above, the comms that were sent to you were just to advise you that your device is no longer supported by the manufacturer with regards to software and security updates. Your device will continue to work just fine and you won't experience any issues with this change. You can keep using the device as this won't impact your services.

Re: Router

Franna53 — Wed, 21 May 2025 11:35:24 GMT

Thanks a lot all for help. Good day.

Re: Router

nambuso-TT — Wed, 21 May 2025 11:37:03 GMT

No worries Franna53, should you require any further assistance, please do not hesitate to contact us:)

Thank you for contacting TalkTalk. Enjoy your day.

Goodbye!👋

Re: Router

KeithFrench — Wed, 21 May 2025 12:02:39 GMT

Hi @nambuso-TT

Has there been a change in policy here? Since these emails started to go out, your predecessors replaced the routers straight away.

Re: Router

nambuso-TT — Wed, 21 May 2025 12:40:43 GMT

Hi @KeithFrench as per the comms received by the customers the devices will continue to work as normal and don't actually have to be replaced unless the customer needs a new router due to impact in services, we can then replace the router. However, this update will not affect the customers services, customer will be able to use the device as normal.