topic TalkTalksupersafe in Security

TalkTalksupersafe

Clansman — Wed, 25 Jun 2025 08:52:55 GMT

I am continually receiving the following message:
Talktalk Supersafe has faced an error and a device restart is required for protection to work We apologize for the inconvenience.
Despite numerous restarts it keeps reappearing?

Re: TalkTalksupersafe

mandisa1-TT — Wed, 25 Jun 2025 10:10:48 GMT

Hi there @Clansman Just to confirm have you used the SuperMail sent to you and still experiencing the issue?

Re: TalkTalksupersafe

Clansman — Wed, 25 Jun 2025 11:52:42 GMT

Problem still there.

Re: TalkTalksupersafe

mandisa1-TT — Wed, 25 Jun 2025 12:25:58 GMT

There are no reported incidents. Can you please try uninstalling and reinstalling it.

Re: TalkTalksupersafe

fr8ys — Wed, 25 Jun 2025 14:34:17 GMT

I'd suggest uninstalling and reinstalling the program.
To do this you will need to log into your f-secure account ( https://account.safeavenue.f-secure.com/as/authorization.oauth2?IdpAdapterId=talktalk44515idp&brand=talktalk&client_id=talktalk44515sa&redirect_uri=https%3A%2F%2Fsafeavenue.f-secure.com%2Fiframe%2F-sso%2Ftalktalk%2F&response_type=code&scope=profile&operator=44515&reg_link_visible=false&state=) (the password should be the same as for My Account, unless you have changed it) and release any licence that applies to your PC.
Next I'd suggest running the F-secure uninstall tool. This will remove any traces of the programme from your computer and hopefully allow a clean installation. The tool can be found here. https://www.f-secure.com/en_GB/web/home_gb/support-tools
Then from your f-secure account install the programme again on your PC.
Once done and if you are still having issues, run check for windows update and once done (even if says up to date), shut down the PC and restart. Then re-run the Check Windows update. Some parts of windows require a restart before some others can be installed and once all updates installed, the issue with F-secure may resolve itself..
Hope this helps, but if you still have issues then let us know and I'll flag for further assistance.

Re: TalkTalksupersafe

GaynorB5 — Thu, 03 Jul 2025 11:17:32 GMT

I am having the same issue!!!! Extremely annoying, fed up with restarting computer

Re: TalkTalksupersafe

fr8ys — Thu, 03 Jul 2025 11:34:21 GMT

@GaynorB5 have you followed my advice.

Whether it has worked or not, please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: TalkTalksupersafe

NigelB22 — Fri, 18 Jul 2025 10:01:40 GMT

I've had this same problem for several days now, helpline Chat can't find a solution.

Have tried using the uninstall & reinstall method suggested, but suggested F-Secure link doesn't work!

Any other suggestions?

Re: TalkTalksupersafe

amahle-TT — Fri, 18 Jul 2025 10:04:55 GMT

Hi there @NigelB22, please start your own thread for assistance, thanks.

To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

Re: TalkTalksupersafe

fr8ys — Fri, 18 Jul 2025 10:08:38 GMT

Seems fsecure have moved the tool.

It's here now.

https://www.f-secure.com/gb-en/support/tools

@NigelB22

Please start your own thread if you require further support, as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: TalkTalksupersafe

amahle-TT — Fri, 18 Jul 2025 10:16:53 GMT

Thank you @fr8ys 🙂