SuperSafe not scanning

HINTONX — Thu, 03 Jul 2025 16:33:22 GMT

Supersafe (F-Secure version 25.6) keeps giving an error message and says protection is not working and need to restart computer. Stuck in a loop as it is not working when I restart.

Re: SuperSafe not scanning

fr8ys — Thu, 03 Jul 2025 16:37:39 GMT

I'd suggest uninstalling and reinstalling the program.
To do this you will need to log into your f-secure account ( https://account.safeavenue.f-secure.com/as/authorization.oauth2?IdpAdapterId=talktalk44515idp&brand=talktalk&client_id=talktalk44515sa&redirect_uri=https%3A%2F%2Fsafeavenue.f-secure.com%2Fiframe%2F-sso%2Ftalktalk%2F&response_type=code&scope=profile&operator=44515&reg_link_visible=false&state=) (the password should be the same as for My Account, unless you have changed it) and release any licence that applies to your PC.
Next I'd suggest running the F-secure uninstall tool. This will remove any traces of the programme from your computer and hopefully allow a clean installation. The tool can be found here. https://www.f-secure.com/en_GB/web/home_gb/support-tools
Then from your f-secure account install the programme again on your PC.
Once done and if you are still having issues, run check for windows update and once done (even if says up to date), shut down the PC and restart. Then re-run the Check Windows update. Some parts of windows require a restart before some others can be installed and once all updates installed, the issue with F-secure may resolve itself..
Hope this helps, but if you still have issues then let us know and I'll flag for further assistance.

Re: SuperSafe not scanning

angelique-TT — Mon, 07 Jul 2025 07:17:30 GMT

Good morning. Thank you for the support @fr8ys

topic Re: SuperSafe not scanning in Security

SuperSafe not scanning

Re: SuperSafe not scanning

Re: SuperSafe not scanning