Super Safe file missing

pcOLDkid21 — Fri, 11 Jul 2025 09:05:14 GMT

My laptop is stating a file is missing on startup.

C:\Program Files (x86)\TalkTalk\SuperSafe\ui_net6\fsmainui.exe

My Super safe has stopped working. I have Windows 10. Does anyone know how to fix this?

Re: Super Safe file missing

fr8ys — Fri, 11 Jul 2025 09:07:28 GMT

You will need to reinstall the program, but I suggest doing a fresh install by uninstalling first.

I'd suggest uninstalling and reinstalling the program.
To do this you will need to log into your f-secure account ( https://account.safeavenue.f-secure.com/as/authorization.oauth2?IdpAdapterId=talktalk44515idp&brand=talktalk&client_id=talktalk44515sa&redirect_uri=https%3A%2F%2Fsafeavenue.f-secure.com%2Fiframe%2F-sso%2Ftalktalk%2F&response_type=code&scope=profile&operator=44515&reg_link_visible=false&state=) (the password should be the same as for My Account, unless you have changed it) and release any licence that applies to your PC.
Next I'd suggest running the F-secure uninstall tool. This will remove any traces of the programme from your computer and hopefully allow a clean installation. The tool can be found here. https://www.f-secure.com/en_GB/web/home_gb/support-tools
Then from your f-secure account install the programme again on your PC.
Once done and if you are still having issues, run check for windows update and once done (even if says up to date), shut down the PC and restart. Then re-run the Check Windows update. Some parts of windows require a restart before some others can be installed and once all updates installed, the issue with F-secure may resolve itself..
Hope this helps, but if you still have issues then let us know and I'll flag for further assistance.