topic Re: Supersafe restart in Security

Supersafe restart

Search4 — Sat, 02 Aug 2025 17:15:36 GMT

Hi I have the same problem, every time I log on to my pc it says that supersafe needs to restart and that my device is not protected. Once I restart it says all ok until the following day when I log on again and get the same message. Can you help?

Re: Supersafe restart

fr8ys — Sat, 02 Aug 2025 18:20:45 GMT

I'd suggest uninstalling and reinstalling the program.
To do this you will need to log into your f-secure account ( https://account.safeavenue.f-secure.com/as/authorization.oauth2?IdpAdapterId=talktalk44515idp&brand=talktalk&client_id=talktalk44515sa&redirect_uri=https%3A%2F%2Fsafeavenue.f-secure.com%2Fiframe%2F-sso%2Ftalktalk%2F&response_type=code&scope=profile&operator=44515&reg_link_visible=false&state=) (the password should be the same as for My Account, unless you have changed it) and release any licence that applies to your PC.
Next I'd suggest running the F-secure uninstall tool. This will remove any traces of the programme from your computer and hopefully allow a clean installation. The tool can be found here. https://www.f-secure.com/gb-en/support/tools

Then from your f-secure account install the programme again on your PC.
Once done and if you are still having issues, run check for windows update and once done (even if says up to date), shut down the PC and restart. Then re-run the Check Windows update. Some parts of windows require a restart before some others can be installed and once all updates installed, the issue with F-secure may resolve itself..
Hope this helps, but if you still have issues then let us know and I'll flag for further assistance.

Re: Supersafe restart

Search4 — Sun, 03 Aug 2025 10:10:25 GMT

The first link you sent just leads me to error 404 - page not found??

Re: Supersafe restart

fr8ys — Sun, 03 Aug 2025 10:59:15 GMT

There is a link from your supersafe dashboard, but try this.

https://accounts-emea.f-secure.com/as/authorization.oauth2?IdpAdapterId=talktalk44515idp&brand=talktalk&client_id=talktalk44515sa&operator=44515&redirect_uri=https%3A%2F%2Fsafeavenue.f-secure.com%2Fiframe%2F-sso%2Ftalktalk%2F&reg_link_visible=false&response_type=code&scope=profile+cosmos.read+cosmos.write

Re: Supersafe restart

fr8ys — Sun, 03 Aug 2025 11:08:48 GMT

I've just gone on to my dashboard and see they have updated this so you can now release the licence through there.

Re: Supersafe restart

kanya-TT — Mon, 04 Aug 2025 07:45:55 GMT

Hey there, @Search4 . Are you still having the same issue?

Kanya

Re: Supersafe restart

Search4 — Sat, 09 Aug 2025 13:40:24 GMT

Hi, It seems to be okay now. Uninstalling and reinstalling Supersafe has solved the problem I think.

Thanks for the help and advice.

Re: Supersafe restart

fr8ys — Sat, 09 Aug 2025 14:01:31 GMT

Pleased it worked @Search4

Re: Supersafe restart

amahle-TT — Mon, 11 Aug 2025 07:16:14 GMT

We are glad to hear that, should you require further assistance please do not hesitate to reach out to us, thanks.

Have a good day 😇