topic Re: SuperSafe license issues in Security

SuperSafe license issues

oliverspiderkid — Thu, 28 Aug 2025 10:15:09 GMT

I believe I am entitled to 10 licenses with my SuperSafe Boost. I am had an ongoing issue (over 2 weeks). My account does not recognise my licenses as tells me I have none left. This means I am unable to protect my children's devices.

How can you resolve this issue for me?

Re: SuperSafe license issues

Mandisa-TT — Thu, 28 Aug 2025 10:16:05 GMT

Hi @oliverspiderkid I will look into this for you.

Re: SuperSafe license issues

fr8ys — Thu, 28 Aug 2025 10:21:51 GMT

.You can do this yourself by opening your Dashboard on your PC and release any licence that applies to your devices that you no longer have.. Select People and Devices, then Subscription Owner and then click the device.

If you've purchased new devices over the years and added them, it's a possibility you haven't released the old devices they replace.

I'd also name the devices in your dashboard so you can keep a track of them easily.

Hope this helps.
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Re: SuperSafe license issues

Mandisa-TT — Thu, 28 Aug 2025 10:22:39 GMT

I have located your account, and I do see that it is showing that supersafe boost is active on your account and it should be working right.