topic Re: MANAGE WI-FI AND SECURITY SETTINGS in Security

MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Thu, 28 Aug 2025 13:14:29 GMT

I have a longstanding issue with Manage Wi-Fi and Security settings access.

I am not able to access and manage the allowing and blocking of the various website categories.

There is a technical error message stating that TalkTalk are trying hard to fix the issue.

The message has been there fore at least 2 months and when I can actually get to speak to someone I am told that it is a general issue across the network which is being addressed.

Is this true? Are all customers experiencing this issue?

Re: MANAGE WI-FI AND SECURITY SETTINGS

fr8ys — Thu, 28 Aug 2025 13:46:15 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Thu, 28 Aug 2025 14:09:49 GMT

Hello there @Blackbriar66, thank you for binging this to our attention as I will have to double check on this matter for you. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Mon, 01 Sep 2025 09:39:34 GMT

Hello Sabelo-TT,

Just to confirm, I have updated my community profile as requested.

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Mon, 01 Sep 2025 09:40:43 GMT

Thank you for this @Blackbriar66 as I will investigate on my end for you 🙂

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Wed, 03 Sep 2025 10:53:12 GMT

Many thanks sabelo-TT. The issue still persists...

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Wed, 03 Sep 2025 11:02:02 GMT

@Blackbriar66, thank you for confirming. Just a quick check, are you able to access your MyAccount on your end?

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Wed, 03 Sep 2025 13:15:57 GMT

@sabelo-TT, I am able to access MyAccount from my end.

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Wed, 03 Sep 2025 13:19:57 GMT

Thank you for this. I will now need for you to double check on your HomeSafe settings via your MyAccount to see if HomeSafe settings are switched on. Kindly confirm with feedback once done.

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Fri, 05 Sep 2025 09:04:09 GMT

I am not able to access my HomeSafe settings. From My Account I click on Manage Your Wi-Fi Security but can get no further because there is a message 'There was a technical error. We're sorry and working hard to resolve this. Please try again later.' This has been there for many weeks and all TalkTalk technical can tell me (last contact one month ago) is that this is an issue across the TalkTalk network which is being investigated....

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Mon, 08 Sep 2025 07:16:26 GMT

Thank you for this. Please note that you can be able to further manage your security settings on your end via your MyAccount.

I understand you are currently unable to accessing your MyAccount, if I may kindly ask, what browser you currently accessing your MyAccount?

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Mon, 08 Sep 2025 09:13:36 GMT

I have always used microsoft edge.

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Mon, 08 Sep 2025 09:18:02 GMT

I understand. Kindly try accessing your MyAccount via Google Chrome. Firstly, clear your Chrome browser history.

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Mon, 08 Sep 2025 12:35:24 GMT

Do you mean my Edge browser history??

Re: MANAGE WI-FI AND SECURITY SETTINGS

Gliwmaeden2 — Mon, 08 Sep 2025 12:41:17 GMT

I think they mean that you should try the Chrome browser instead, @Blackbriar66.

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Mon, 08 Sep 2025 12:44:31 GMT

Not Microsoft Edge @Blackbriar66, instead, please use Google Chrome for this instance.

Re: MANAGE WI-FI AND SECURITY SETTINGS

nameunknown_ — Mon, 08 Sep 2025 13:28:39 GMT

@Blackbriar66 wrote:
I am not able to access my HomeSafe settings. From My Account I click on Manage Your Wi-Fi Security but can get no further because there is a message 'There was a technical error.

I don't know why the 'Manage Your Wi-Fi Security' link is not working for you. However, you can get to the security settings page via the main menu, which is accessed by clicking on your name at the top right of the MyAccount page.

With the main menu open, select 'Profile & Settings', then select 'My Security Settings'.

That takes you to https://service.talktalk.co.uk/myaccount/security.

Re: MANAGE WI-FI AND SECURITY SETTINGS

sabelo-TT — Tue, 09 Sep 2025 07:32:54 GMT

@Blackbriar66, just checking to see if you still require assistance.

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Wed, 10 Sep 2025 09:50:15 GMT

At the mysecurity screen there is a technical error message which is preventing me accessing my wi-fi security options e.g. blocking or adding website categories etc.

Re: MANAGE WI-FI AND SECURITY SETTINGS

Blackbriar66 — Wed, 10 Sep 2025 10:22:02 GMT

@sabelo-TT , downloading and installing chrome as recommended has not made the slightest difference to the issue.

The technical error message in mysecurity screen is still there..