topic Re: My Security Settings - Technical error in Security

My Security Settings - Technical error

dal1978 — Mon, 03 Nov 2025 21:59:22 GMT

Hi, When I go and view my security settings (I'd like to check if Homesafe and Kidsafe are active or not) under Profile & Settings > My Security Settings I get the following error:

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

Any idea why? I've been getting it for around 2-3 weeks and assumed (wrongly) that it would be something which would simply go away!

Thanks in advance

Re: My Security Settings - Technical error

fr8ys — Mon, 03 Nov 2025 22:11:27 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: My Security Settings - Technical error

Philile-TT — Tue, 04 Nov 2025 07:12:43 GMT

Hi there @dal1978 there has been a known issue affecting some customers with managing their security features. I will just check if we have an update about it.

Re: My Security Settings - Technical error

Philile-TT — Tue, 04 Nov 2025 07:21:06 GMT

@dal1978 I have found the update, please remove and re-add the kidsafe.