topic Unable to access My Account in Security

Unable to access My Account

TWH0857 — Sun, 08 Feb 2026 17:28:15 GMT

I want to check Homesafe but every time I try to access my Account I get bounced back.

I was hoping that there would be some sort of Service "Home" page were any disruptions to normal Talktalk services would have this flagged but I cant locate one.

The only info I have seen is a generic message that there are problems.....

Any suggestions ?

Re: Unable to access My Account

ferguson — Sun, 08 Feb 2026 20:56:55 GMT

Sometimes access to My Account can glitch depending on your browser settings. Turn off any ad blockers and make sure that popups and redirects are enabled. Ot try a different browser.

Re: Unable to access My Account

ferguson — Sun, 08 Feb 2026 21:25:42 GMT

Actually it looks like it's broken at the moment, although not specifically mentioned on the current Service Status page which refers only to "some of our systems."

Re: Unable to access My Account

Mandisa-TT — Mon, 09 Feb 2026 07:08:47 GMT

Hi @TWH0857 please try using a different browser.

Thanks @ferguson

Re: Unable to access My Account

fr8ys — Mon, 09 Feb 2026 09:05:12 GMT

It seems to have been fixed now. I too couldn't get in last night but can this morning as can others who tried last night and this morning.

Re: Unable to access My Account

Mandisa-TT — Mon, 09 Feb 2026 09:05:11 GMT

Thank you so much @fr8ys for the update.

Re: Unable to access My Account

lockedoutagain — Mon, 09 Feb 2026 14:40:39 GMT

Just to say it's not fixed for me. Today I cannot log into My Account, either using email/password or email/verification code. It just bounces back to the login screen.

Edit: This is on both Firefox and Edge, Windows 11, no adblock.

Re: Unable to access My Account

Mandisa-TT — Mon, 09 Feb 2026 14:43:26 GMT

@lockedoutagain please start your own thread and we will look into your query.

Re: Unable to access My Account

Mandisa-TT — Mon, 09 Feb 2026 14:41:05 GMT

@lockedoutagain please start your own thread and we will be able to assist you with your query.

Re: Unable to access My Account

TWH0857 — Mon, 09 Feb 2026 17:35:02 GMT

Just tried with Firefox, https://myaccount.talktalk.co.uk/, selected login via email, received email, entered code, starts logging on, preparing account, get "preparing bill, preparing dashboard" twice and then it goes back to the login screen.

what the heck is going on????????

Re: Unable to access My Account

fr8ys — Mon, 09 Feb 2026 17:45:46 GMT

It seemed to have been working for a while for some users this morning but now not working for me again.

I know its being looked at and guess we will have to wait for an update and try periodically as some users can still access.

Re: Unable to access My Account

Mandisa-TT — Tue, 10 Feb 2026 07:02:58 GMT

Hi @TWH0857 Thank you for confirming, we are looking into the matter.

Re: Unable to access My Account

Mandisa-TT — Wed, 11 Feb 2026 16:49:11 GMT

Hi @TWH0857 The issue with myaccount has been resolved, kindly let us know if you are still experiencing any issue.