topic Re: Casnnot log in to My Account in Security

Casnnot log in to My Account

lockedoutagain — Mon, 09 Feb 2026 14:59:13 GMT

Today I cannot log into My Account, either using email/password or email/verification code. It just bounces back to the login screen. Was working fine last week.

This is on both Firefox and Edge, Windows 11, no adblock.

Re: Casnnot log in to My Account

Philile-TT — Mon, 09 Feb 2026 15:01:28 GMT

@lockedoutagain We are aware of some the issues our customers are experiencing with using MyAccount and the team is currently working on fixing it. The issue has been resolved with some customers could you please tr6y to clear you cache and cookies and re-attempt to login.

Re: Casnnot log in to My Account

lockedoutagain — Mon, 09 Feb 2026 15:54:38 GMT

Hi, I have tried as you suggest but still get the same issue. I'll leave it a day and see if it resolves itself.

Re: Casnnot log in to My Account

Philile-TT — Mon, 09 Feb 2026 15:57:00 GMT

@lockedoutagain okay please keep us updated.

Re: Casnnot log in to My Account

lockedoutagain — Wed, 11 Feb 2026 09:28:54 GMT

All OK this morning - logged in and can view my package etc, thanks.

Re: Casnnot log in to My Account

Philile-TT — Wed, 11 Feb 2026 09:30:34 GMT

@lockedoutagain thank you so much for the update, it is great to know that you are now able to utilize the services.