topic Re: Security and account settings in Security

Security and account settings

essexbloke — Fri, 27 Feb 2026 15:14:09 GMT

Hi, if I log into my account, I cannot access settings or security, if I click the buttons nothing happens ?

I have tried other browsers, cleared cookies etc, any ideas ?

I think kidsafe is on and I want it set to off

We had (fibre) landline problems for around 2 weeks, has something been turned off ,? It's since then.

Re: Security and account settings

mandisa1-TT — Fri, 27 Feb 2026 15:18:09 GMT

Hi there @essexbloke I would love to assist you with your query, kindly bear with me while I look into this for you.

Re: Security and account settings

mandisa1-TT — Fri, 27 Feb 2026 15:25:46 GMT

I have checked your settings. Kids safe, scam protection and homework time are all off. Can you please try a different browser and let me know if you are still unable to access the settings.

Re: Security and account settings

essexbloke — Fri, 27 Feb 2026 15:28:15 GMT

Hi, thank you, it`s working now, how strange, i had been trying for ages , thanks for checking for me

Re: Security and account settings

mandisa1-TT — Fri, 27 Feb 2026 15:29:51 GMT

You are most welcome @essexbloke and thank you for confirming issue has now been resolved:)
While a still have you online, I would like to confirm is there anything else that I can assist you with?

Re: Security and account settings

essexbloke — Fri, 27 Feb 2026 15:31:14 GMT

That's fine thanks, thanks for checking.

Re: Security and account settings

mandisa1-TT — Fri, 27 Feb 2026 15:32:19 GMT

You are most welcome:)
Thank you for chatting in with us, have love a lovely weekend and take care.