article Fix slow broadband speeds in Articles

article Fix slow broadband speeds in Articles https://community.talktalk.co.uk/t5/Articles/Fix-slow-broadband-speeds/ta-p/2204649 <P>We know how frustrating it is when your broadband is running slower than usual, so we've created this guide to help you fix the problem. When you're ready, work through the steps below.</P> <P> </P> <DIV class="inlinenotification-information"> <P><STRONG>New to TalkTalk or just upgraded to fibre?</STRONG> Your line will go through a <STRONG><A href="https://community.talktalk.co.uk/t5/Articles/Your-first-ten-days-of-broadband/ta-p/2265885" target="_self">stabilisation period</A></STRONG> which usually lasts for around 10 days. It's normal for your speeds to vary during this time. </P> </DIV> <P> </P> <CUSTOMERTABS data-type="widget" data-title="Customer Tabs" data-child="customertab" data-nestable="true" data-allowedchildren="accordion,tabs,carousel,modalwindow,ticklist,inlinenotification,tablesearch,tabletools,decisiontree,articlemenu,toppicks" data-id="tkbObject1713431048818"><CUSTOMERTAB data-type="child" data-title="TalkTalk Customers"><ACCORDION data-type="widget" data-title="Accordion" data-child="accordionrow" data-action="Add Row" data-nestable="true" data-allowedchildren="ticklist" data-id="tkbObject1560939880727"><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>1. Check your service</P> <P>Take a look at our <A title="TalkTalk, 'My Connection'" href="https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service" target="_self">My Connection page</A> to see if there are any issues in your area that might be affecting your services. You can also visit <A href="https://www.talktalk.co.uk/help/servicestatus/dashboard" target="_self">My Connection</A> to quickly test your connection and get SMS updates on any issues.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>2. Check your estimated speed</P> <P><A title="TalkTalk, 'Speed Test'" href="https://talktalk.co.uk/broadband/speed-test" target="_blank" rel="noopener">Run a speed test</A> and compare the result to the estimated speed quoted in your welcome pack. If your current speed is similar to your estimated speed, the good news is that your broadband is working as we'd expect it to.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>3. Check your setup</P> <P>Now check that your equipment is set up correctly. </P> <UL class="ticklist"> <LI>Use the original cables supplied with your router</LI> <LI>Check that each cable is connected securely at both ends</LI> <LI>Make sure that your router is connected to your <A data-toggle="modal" data-target="#tkbObject1713431063666">main phone socket</A></LI> <LI>Use your splitter or <A href="https://community.talktalk.co.uk/t5/Articles/Your-guide-to-microfilters/ta-p/2205399" target="_self">microfilters</A> correctly (if you have any)</LI> </UL> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>4. Restart your router</P> <P>Turn your router off at the mains, along with your Openreach modem if you have one. If you’ve got Fibre you can switch everything back on after <STRONG>20 minutes</STRONG>. For non-Fibre it’s <STRONG>30 seconds</STRONG>. Refreshing your broadband connection is a quick and easy fix for most common connection problems.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>5. Disconnect devices you aren't using</P> <P>Your Wi-Fi speed is shared amongst all connected devices, so your connection might struggle if you've got several devices that are all streaming, browsing, or gaming at the same time. Try disconnecting everything in your house that’s connected to the internet, apart from the device you're currently using and any wireless powerline adapters. If your speed improves, congestion on your network was probably slowing you down. You should monitor and limit how many devices you have connected at once, or consider <A href="https://www.talktalk.co.uk/shop/broadband/fibre" target="_self">swapping to a package</A> that’s better suited to your needs.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>6. Change your wireless channel</P> <P>All wireless routers broadcast Wi-Fi signals on a channel. If any of these channels get too busy – i.e. if your neighbour’s router is broadcasting on the same channel as yours – it can slow your internet down. Depending on your technical ability, you may want to try <A href="https://community.talktalk.co.uk/t5/tkb/Change-your-wireless-channel/ta-p/2204684" target="_self">changing your wireless channel</A> to remedy this.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>7. Reboot your Wireless Powerline Adapters</P> <P>Temporarily unplug any wireless powerline adapters, such as a Wi-Fi Extender Kit, to see if your speed improves. If it does, your adapters might be set up incorrectly. Try <A href="https://community.talktalk.co.uk/t5/Articles/Wireless-Powerline-adapter-guide/ta-p/2205428" target="_self">setting them up again</A>.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>8. Try a wired connection</P> <P>Test your speed using a wired connection instead of Wi-Fi.</P> <OL> <LI>Plug the yellow Ethernet cable that came with your router into your device</LI> <LI>Plug the other end into any of the yellow Ethernet ports on the back of your router</LI> <LI><A title="TalkTalk, 'Speed Test'" href="https://talktalk.co.uk/broadband/speed-test" target="_blank" rel="noopener">Run a speed test</A> when your device has connected to the internet</LI> </OL> <P>If you get better speeds on a wired connection, wireless interference could be the problem. Try to keep your router free from obstructions and away from other electronic devices. </P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>9. Connect to your test socket</P> <P>Plugging your router into your test socket is a good way to find out if there's an issue with your external wiring; however, not all main phone sockets have one:</P> <UL> <LI>Main phone sockets that have<STRONG> two ports</STRONG> or <STRONG>one port with a horizontal line</STRONG> across the front contain a test socket.</LI> <LI>Main phone sockets that have <STRONG>one port without a horizontal line</STRONG> don't have a test socket. If this sounds like yours, please skip this step and don't try to unscrew the faceplate.</LI> </UL> <DIV align="center"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="master sockets that do and do not have test sockets" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/37472iA358134E56AFAF77/image-size/medium?v=v2&px=400" role="button" title="test socket yn-01.png" alt="test socket yn-01.png" /></span></DIV> <P><BR />Here’s how to connect your router to your test socket:</P> <OL> <LI>Carefully unscrew the main phone socket faceplate with a screwdriver. If it doesn't have screws, squeeze the sides of the faceplate to detach it</LI> <LI>With the faceplate removed, you'll see the test socket inside. It looks similar to the phone port on the front of your main phone socket but without the sliding cover</LI> <LI>Plug a microfilter into the test socket</LI> <LI>Plug your router's broadband cable into the microfilter port labelled ADSL</LI> <LI>Now <A href="http://www.supportal-test.co.uk" target="_blank" rel="noopener">run a speed test</A></LI> </OL> <P>If your speed improves whilst you're connected to your test socket, there could be a fault with your internal wiring. Slower or similar speeds could indicate a fault with the wiring outside of your home.</P> <P> </P> </ACCORDIONROW></ACCORDION> <P> </P> <MODALWINDOW data-type="widget" data-title="Modal Window" data-action="Copy Link" data-allowedchildren="accordion,tablesearch,tabs" data-id="tkbObject1713431063666"> <P>Main phone sockets</P> <P>Your main phone socket is where the external phone line comes into your house. It’s bigger than your other phone sockets and can usually be found in your hallway or near your front door. It’ll look like one of the below:</P> <P> </P> <DIV class="container"> <DIV class="row"> <DIV class="col-md-3 col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Non Nte Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56792i51938817F40EC324/image-size/large?v=v2&px=999" role="button" title="non_nte_master_socket-01.png" alt="Non Nte Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Non Nte Master Socket</span></span></DIV> <DIV class="col-md-3"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 5 Master Socket" style="width: 401px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56796i70D223477009B384/image-size/large?v=v2&px=999" role="button" title="nte_5_master_socket-01.png" alt="Nte 5 Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 5 Master Socket</span></span></DIV> <DIV class="col-md-3"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 5c Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56795i4C46853A2E76DE51/image-size/large?v=v2&px=999" role="button" title="nte_5c_master_socket-01.png" alt="Nte 5c Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 5c Master Socket</span></span></DIV> </DIV> </DIV> <DIV class="container"> <DIV class="row"> <DIV class="col-md-3 col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FTTC Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56791i7BF38D0D1ABE3732/image-size/large?v=v2&px=999" role="button" title="fttc_master_socket-01.png" alt="FTTC Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">FTTC Master Socket</span></span></DIV> <DIV class="col-md-3"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 200 Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56798iA14EFCBB2DFECC4F/image-size/large?v=v2&px=999" role="button" title="nte_2000_master_socket-01-01.png" alt="Nte 200 Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 200 Master Socket</span></span></DIV> <DIV class="col-md-3"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 5c mk4 Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56797iDDB57D5F2B5FCC29/image-size/large?v=v2&px=999" role="button" title="nte_5c_mk4_master_socket-01-01.png" alt="Nte 5c mk4 Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 5c mk4 Master Socket</span></span></DIV> </DIV> </DIV> </MODALWINDOW></CUSTOMERTAB><CUSTOMERTAB data-type="child" data-title="TalkTalk PLUS Customers"><ACCORDION data-type="widget" data-title="Accordion" data-child="accordionrow" data-action="Add Row" data-nestable="true" data-allowedchildren="ticklist" data-id="tkbObject1560939880727"><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>1. Check your service</P> <P>Take a look at your <A title="eero app" href="https://eero.com/app" target="_blank" rel="noopener">eero app</A> to see if your services are in working order.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>2. Check your estimated speed</P> <P><A title="TalkTalk, 'Slow speeds on your eero network'" href="https://community.talktalk.co.uk/t5/Articles/Slow-speeds-on-your-eero-network/ta-p/2786912#checkspeed" target="_self">Run a speed test in the eero app</A> and compare the result to the estimated speed quoted in your welcome pack. If your current speed is similar to your estimated speed, the good news is that your broadband is working as we'd expect it to.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>3. Check your setup</P> <P>Now check that your equipment is set up correctly. </P> <UL class="ticklist"> <LI>Use the original cables supplied with your eero</LI> <LI>Check that each cable is connected securely at both ends</LI> </UL> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>4. Restart your eero(s)</P> <P>Restart your eero using the eero app, as well as any other eeros in your network. Refreshing your broadband connection is a quick and easy fix for most common connection problems.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>5. Disconnect devices you aren't using</P> <P>Your Wi-Fi speed is shared amongst all connected devices, so your connection might struggle if you've got several devices that are all streaming, browsing, or gaming at the same time. Try disconnecting everything in your house that’s connected to the internet, apart from the device you're currently using. If your speed improves, congestion on your network was probably slowing you down. You should monitor and limit how many devices you have connected at once.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>6. Change your wireless channel</P> <P>All wireless routers broadcast Wi-Fi signals on a channel. If any of these channels get too busy – i.e. if your neighbour’s router is broadcasting on the same channel as yours – it can slow your internet down. Depending on your technical ability, you may want to try <A href="https://community.talktalk.co.uk/t5/tkb/Change-your-wireless-channel/ta-p/2204684" target="_self">changing your wireless channel</A> to remedy this.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>7. Try a wired connection</P> <P>Test your speed using a wired connection instead of Wi-Fi.</P> <OL> <LI>Plug an Ethernet cable that came with your eero into your device</LI> <LI>Plug the other end into any of the yellow Ethernet ports on the back of your eero</LI> <LI>Run a speed test in the eero app when your device has connected to the internet</LI> </OL> <P>If you get better speeds on a wired connection, wireless interference could be the problem. Try to keep your router free from obstructions and away from other electronic devices.</P> <P> </P> </ACCORDIONROW></ACCORDION></CUSTOMERTAB></CUSTOMERTABS> <P> </P> <DIV id="hide_searchterms" style="display: none;"><BR /> <P>Master Socket</P> </DIV> Thu, 22 Aug 2024 09:02:57 GMT Taylerw 2024-08-22T09:02:57Z Fix slow broadband speeds https://community.talktalk.co.uk/t5/Articles/Fix-slow-broadband-speeds/ta-p/2204649 <P><SPAN>We know how frustrating it is when your broadband seems to be running slower than usual, so we’ve created this test to help you fix the problem without having to call in.</SPAN></P> Thu, 22 Aug 2024 09:02:57 GMT https://community.talktalk.co.uk/t5/Articles/Fix-slow-broadband-speeds/ta-p/2204649 Taylerw 2024-08-22T09:02:57Z