article Cancel your TalkTalk service in Articles

article Cancel your TalkTalk service in Articles https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 <P>We're sorry to hear you're thinking of cancelling. We believe everyone should be able to enjoy affordable broadband, TV, mobile and calls without problems or frustration; if we've fallen short of this in any way, please let us know. </P> <CUSTOMERTABS data-type="widget" data-title="Customer Tabs" data-child="customertab" data-nestable="true" data-allowedchildren="accordion,tabs,carousel,modalwindow,ticklist,inlinenotification,tablesearch,tabletools,decisiontree,articlemenu,toppicks" data-id="tkbObject1710493937688"><CUSTOMERTAB data-type="child" data-title="TalkTalk Customers"> <P>We'd love you to stay, but if you're sure about cancelling you'll need to speak to us. We'll walk you through your options, discuss any charges and explain how you can return your TalkTalk equipment. You can call us now on <STRONG>03451720088</STRONG>.</P> <DIV id="LP_DIV_1479982084637"> </DIV> <P> </P> <DIV class="inlinenotification-information"> <P>If you pay via Direct Debit, please keep this active to make your final payment easier or allow us to refund any credit much quicker.</P> </DIV> <P> </P> <H2 data-unlink="true">Cancelling within your contract term</H2> <P data-unlink="true">If you're cancelling before your contract has ended, <A href="#early" target="_self" data-accordion="#collapse4">early termination fees</A> may apply. We'll let you know if this is the case and how much it will be when you speak to us. You can check your contract end date in <A href="https://myaccount.talktalk.co.uk/" target="_blank" rel="noopener">My Account</A> under <STRONG>My Package</STRONG>.<BR /><BR /></P> <H2 data-unlink="true">Cancelling within your first 14 days</H2> <P>If you change your mind and want to cancel within 14 days of your order date, you're free to leave without penalty and you'll only pay for the TalkTalk services that you've used during this time. Your cooling off period begins the day after your contract with us is agreed. This applies separately for each product you order with us, no matter what it is.</P> <INLINENOTIFICATION data-type="widget" data-title="Inline Notification" data-action="Change Type" data-allowedchildren="ticklist" data-id="tkbObject1673941154338"> <DIV class="inlinenotification-information"> <P>If you’ve purchased equipment from us which you've not been sent as part of one of our packages, then your cooling off period begins the day after your equipment arrives.</P> </DIV> </INLINENOTIFICATION> <P> </P> <H2 data-unlink="true">Great Connection Guarantee</H2> <P data-unlink="true">If you recently signed up for <STRONG>Fibre broadband</STRONG>, then you're also covered by our Great Connection Guarantee. If you're not satisfied with your Fibre connection in the first 30 days of your services going live, you're free to leave us and you'll only pay for the services you've used.</P> <P data-unlink="true"> </P> <ACCORDION data-type="widget" data-title="Accordion" data-child="accordionrow" data-action="Add Row" data-nestable="true" data-allowedchildren="ticklist,tablesearch,inlinenotification" data-id="tkbObject1610703710068"><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Ways to contact us</P> <P>We want to help our customers get the most out of our services, and we're here to help should you need us. If you use <A href="https://www.talktalk.co.uk/login" target="_blank" rel="noopener">My Account</A>, you can view and pay your bill or check for any updates to your account. You can also use <A href="https://www.talktalk.co.uk/help/servicestatus" target="_blank" rel="noopener">My Connection</A> to diagnose and fix problems with your broadband connection, as well as view your Wi-Fi usage and speeds. If you still need a helping hand, you can contact us using the following channels:</P> <P> </P> <H3 class="ttBlue">Live Chat</H3> <P>Our Chat experts are on hand to help you with any concerns, such as questions about your bill or to help you resolve any technical problems with your service. Please see our  <A data-toggle="modal" data-target="#tkbObject1677742895790">Live chat opening hours</A> for each department.</P> <DIV id="LP_DIV_1501064519316"> </DIV> <P> </P> <H3>Telephone</H3> <P>We will prioritise our phone lines for customers who have already registered as needing additional accessibility support. Our dedicated team supports our customers <STRONG>7 days a week</STRONG>. Please see our <A data-toggle="modal" data-target="#tkbObject1677743066146">Telephone opening hours</A> for each department.</P> <P class="lia-align-center"><A href="tel:03451720088" target="_self" rel="noopener">0345 172 0088</A></P> <P>You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have. If possible, please have your account details available when calling — you can find these on <A title="TalkTalk, 'My Account'" href="http://myaccount.talktalk.co.uk/" target="_self">My Account</A> or on any of your bills if you need them.</P> <P> </P> <H3>Text Relay</H3> <P>The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial <STRONG>18001 </STRONG>followed by<SPAN> </SPAN><STRONG>03451720088. </STRONG>For more information about the service, check out<SPAN> </SPAN><A href="https://community.talktalk.co.uk/t5/Articles/Using-the-Text-Relay-Service/ta-p/2205168" target="_self">Using the Text Relay Service</A>.</P> <P> </P> <H3>By post</H3> <P>We're also able to assist you by post should you wish. You can mail any requests to the address below. Please make sure to include your return contact details, and any query details you've received from us if you've contacted us already with a concern.</P> <P>TalkTalk<BR />Soapworks<BR />Colgate Lane<BR />Salford <BR />M5 3LZ</P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Keeping other TalkTalk Services</P> <P>To continue with your TalkTalk TV service, you'll need to have TalkTalk broadband. If you decide to cancel your broadband, you'll lose your TV service too. Your mobile service will continue, but because our mobile plans are exclusive offers for TalkTalk customers only, you may have to pay mobile charges if you cancel your other services with us.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Moving to another provider</P> <P>If you're switching your services to a different provider you can place your new order directly with them and they should make us aware of the switch. However, we suggest that you always let us know if you're thinking of leaving so we can make sure your account is correctly closed. Check out <A title="TalkTalk, 'All about One Touch Switching'" href="https://community.talktalk.co.uk/t5/Articles/All-about-One-Touch-Switching/ta-p/3054650" target="_self">All about One Touch Switching</A> if you have any questions about switching from your current provider to a new provider.</P> <INLINENOTIFICATION data-type="widget" data-title="Inline Notification" data-action="Change Type" data-allowedchildren="ticklist" data-id="tkbObject1679479819545"> <DIV class="inlinenotification-information"> <P>Please note: If you are switching to Virgin or Vodafone on the CityFibre network, you will need to <A title="TalkTalk, 'How to contact TalkTalk Broadband'" href="https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529" target="_self">contact us</A> directly and let us know when you would like us to disconnect your TalkTalk service.</P> </DIV> </INLINENOTIFICATION> <P>Depending on the terms of your contract, you may have to pay an early termination charge if you leave us before your contract end date but our loyalty team will be happy to discuss your options with you.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Returning your TalkTalk equipment</P> <P>When you leave us, we ask that you return your TalkTalk equipment within 28 days or you may be charged. For more information, take a look at <A href="https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/m-p/2348381#U2348381" target="_self">returning your TalkTalk equipment</A>.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Accessibility services</P> <P>When you leave TalkTalk to go to another provider, please note that any accessibility services (for instance priority fault repair, alternative format billing, powers of attorney, nominated user, etc.) that we have provided will cease automatically, and you will need to tell your new provider if you need any such services from them. We are not able to transfer any such services directly to them.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Compensation</P> <P>You may be entitled to compensation if we fail to do what we are meant to do when transferring your service to your new provider (for example, if we fail to port your number on time, or if we do not bill you correctly for your TalkTalk service). In these cases, you need to <A title="TalkTalk, 'How to contact TalkTalk Broadband'" href="https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529" target="_self">contact our customer service team</A> who will be able to discuss the matter further with you.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P><A id="early" target="_blank"></A>Early termination charges</P> <P>When you sign up for a TalkTalk service you agree to have that service for a minimum contract term. If you decide to cancel your service with us before that minimum term ends, you may have to pay an early termination charge.</P> <P>This charge varies depending on your TalkTalk service and the number of months you have left on your contract.</P> <P> </P> <H4><STRONG>Example </STRONG></H4> <P>You're on a <STRONG>Fibre 35</STRONG> package and end your contract with <STRONG>three</STRONG> months remaining, your early termination charge would be <STRONG>£30.60</STRONG> ( £10.20 x 3 ) The following table shows the early termination charges for each month remaining on your contract:</P> <P> </P> <DIV class="scrollyTable canScrollRight"> <DIV class="scrollyTableContent"> <DIV class="scrollyTable canScrollRight"> <DIV class="scrollyTableContent"> <DIV class="scrollyTable canScrollRight"> <DIV class="scrollyTableContent"> <DIV class="scrollyTable canScrollRight"> <DIV class="scrollyTableContent"> <DIV class="scrollyTable canScrollRight"> <DIV class="scrollyTableContent"> <TABLE class=" seFormatted" width="66.66666666666667%"><CAPTION>This table shows the monthly early termination charge you'd pay for cancelling whilst still in contract.</CAPTION> <THEAD> <TR> <TH class="lia-align-center" scope="col" width="33.333333333333336%"><STRONG>Package</STRONG></TH> <TH class="lia-align-center" scope="col" width="33.333333333333336%"><STRONG>Charge per month remaining on your contract</STRONG></TH> </TR> </THEAD> <TBODY> <TR> <TD width="33.333333333333336%">Fast Broadband</TD> <TD width="33.333333333333336%">£10.80</TD> </TR> <TR> <TD width="33.333333333333336%">Fibre 35</TD> <TD width="33.333333333333336%">£10.20</TD> </TR> <TR> <TD width="33.333333333333336%">Fibre 65</TD> <TD width="33.333333333333336%">£10.20</TD> </TR> <TR> <TD width="33.333333333333336%">Fibre 150</TD> <TD width="33.333333333333336%">£10.20</TD> </TR> <TR> <TD width="33.333333333333336%">Fibre 250</TD> <TD width="33.333333333333336%">£10.20</TD> </TR> <TR> <TD width="33.333333333333336%">Fibre 150 Data Only</TD> <TD width="33.333333333333336%">£10.20</TD> </TR> <TR> <TD width="33.333333333333336%">Fibre 500 Data Only</TD> <TD width="33.333333333333336%">£10.20</TD> </TR> <TR> <TD>Fibre 900 Data Only</TD> <TD>£10.20</TD> </TR> <TR> <TD>Faster Fibre*</TD> <TD>£10.20</TD> </TR> </TBODY> </TABLE> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P>*We no longer sell these plans</P> <P> </P> <H3>Commitment Breakage Fee</H3> <P>We charge a commitment breakage fee if you sign up for a boost, but then cancel it before the end of your minimum commitment period. Most of our boosts come with a 30 day commitment period, so check your bills or emails to find out when your specific boost began. If you have Total Home Wi-Fi as part of our Full Fibre packages (Fibre 150 and above), your commitment breakage fee is equivalent to your remaining contract term if cancelled.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Notice period</P> <P>If you want to end a service or your agreement with us outside the minimum period you will have to contact us in writing or by phone to give 30 days' notice. However, if you're transferring to another telephone or broadband provider and they are able to transfer your line, we'll accept that you've given us sufficient notice when we receive notice from them. Not all providers can take over an existing line, so you may still need to contact us if your new provider cannot offer this. Unless we tell you otherwise, we will give you 30 days' written notice if we want to end a service outside the minimum period.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>TalkTalk Mail Plus</P> <P>If you decide you no longer want TalkTalk Mail Plus you can choose to cancel it. Once cancelled, you'll be able to access your emails through webmail only, this will be available for two years at which point the account will then be deleted.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Final bill(s)</P> <P>When you cancel your TalkTalk services, we’ll confirm the date your service is due to end. Depending on when you decide to switch providers and what services you've taken with TalkTalk, you may receive more than one final bill. To find out more, check out our article, <A title="TalkTalk, 'Your final bill'" href="https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229" target="_self">Your final bill</A>.</P> </ACCORDIONROW></ACCORDION><MODALWINDOW data-type="widget" data-title="Modal Window" data-action="Copy Link" data-allowedchildren="accordion,tablesearch,tabs" data-id="tkbObject1677742895790"> <P>Opening hours - Live chat</P> <P>We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below;</P> <P> </P> <H4>Customer Service</H4> <P>Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM and closed on Sunday.</P> <H4>Technical Support</H4> <P>Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM and closed on Sunday.</P> <H4>Full Fibre Support</H4> <P>Monday to Sunday 8AM to 8PM.</P> <H4>Sales</H4> <P>Monday to Friday 9AM to 9PM,  Saturday 9AM to 7PM, Sunday 9AM to 6PM.</P> <H4>Thinking of Leaving us</H4> <P>Monday to Friday 9AM to 9PM,  Saturday 9AM to 7PM, Sunday 9AM to 6PM.</P> <H4>Help with new order</H4> <P>Monday to Friday 9AM to 7PM,  Saturday 9AM to 7PM and closed on Sunday.</P> <H4>Mobile</H4> <P>Monday to Friday 9AM to 7PM,  Saturday 9AM to 7PM, Sunday 9AM to 6PM.</P> </MODALWINDOW><MODALWINDOW data-type="widget" data-title="Modal Window" data-action="Copy Link" data-allowedchildren="accordion,tablesearch,tabs" data-id="tkbObject1677743066146"> <P>Opening hours - Call centre</P> <P>We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below;</P> <P> </P> <H4>Customer Service</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Technical Support</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Full Fibre Support</H4> <P>Monday to Friday 9AM to 7PM Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Sales</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM  Sunday 10AM to 6PM.</P> <H4>Thinking of Leaving us</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Accessibility Support</H4> <P>Open seven days a week 9AM to 7PM.</P> <H4>Help with new order</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Mobile</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> </MODALWINDOW><ACCORDION data-type="widget" data-title="Accordion" data-child="accordionrow" data-action="Add Row" data-nestable="true" data-allowedchildren="ticklist,tablesearch,inlinenotification" data-id="tkbObject1605549270730"><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P><A id="hours" target="_blank"></A>Our Opening Hours</P> <P>We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below;</P> <P> </P> <H3>MESSAGE US ON LIVE CHAT  </H3> <H4>Customer Service</H4> <P>Monday to Friday 8AM to 9PM, Saturday 8AM to 9PM, Sunday 8AM to 7PM.</P> <H4>Technical Support</H4> <P>Monday to Friday 8AM to 9PM, Saturday 8AM to 9PM, Sunday 8AM to 7PM.</P> <H4>Full Fibre Support</H4> <P>Monday to Saturday 8AM to 9PM, Sunday 8AM to 7PM</P> <H4>Sales</H4> <P>Monday to Friday 8AM to 9PM,  Saturday 8AM to 7PM, Sunday 9AM to 7PM.</P> <H4>Thinking of Leaving us</H4> <P>Monday to Friday 9AM to 9PM,  Saturday 9AM to 7PM, Sunday 9AM to 6PM.</P> <H4>Help with new order</H4> <P>Monday to Friday 9AM to 7PM,  Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Mobile</H4> <P>Monday to Friday 9AM to 7PM,  Saturday 9AM to 6PM and closed on Sunday</P> <P>.</P> <P> </P> <H3>Speak to us on the Phone</H3> <H4>Customer Service</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Technical Support</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Full Fibre Support</H4> <P>Monday to Friday 9AM Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Sales</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9Am to 6PM  Sunday 10AM to 6PM.</P> <H4>Thinking of Leaving us</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Accessibility Support</H4> Open seven days a week 9AM to 7PM. <H4>Help with new order</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <H4>Mobile</H4> <P>Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.</P> <P> </P> </ACCORDIONROW></ACCORDION></CUSTOMERTAB><CUSTOMERTAB data-type="child" data-title="TalkTalk PLUS Customers"> <P>We'd love for you to stay, but if you're sure about cancelling you'll need to speak to us. We'll walk you through your options, discuss any charges and explain how you can return your TalkTalk equipment.</P> <DIV id="eastwoodCommunity"> </DIV> <DIV class="inlinenotification-information"> <P>Please<STRONG> don't cancel your recurring payment</STRONG> until your final bill has been paid. This is the easiest way to pay and allows us to get any money back to you quickly if you've overpaid for your services.</P> </DIV> <P> </P> <H3 data-unlink="true">Still within a contract?</H3> <P data-unlink="true">Cancelling before your contract has ended will result in  <A href="#EarlyTTPLUS" target="_self" data-accordion="#collapse4">early termination fees</A>. We'll let you know if this is the case and how much it will be when you speak to us. <BR /><BR /></P> <H3 data-unlink="true">within your first 14 days?</H3> <P>If you change your mind and want to cancel within 14 days of your order date, you're free to leave without penalty and you'll only pay for the TalkTalk services that you've used during this time. Your cooling off period begins the day after your contract with us is agreed.</P> <P> </P> <H3 data-unlink="true">Great Connection Guarantee</H3> <P data-unlink="true">If you recently signed up with TalkTalk, then you're also covered by our Great Connection Guarantee. If you're not satisfied with your Fibre connection in the first 30 days of your services going live, you're free to leave us and you'll only pay for the services you've used.</P> <P data-unlink="true"> </P> <ACCORDION data-type="widget" data-title="Accordion" data-child="accordionrow" data-action="Add Row" data-nestable="true" data-allowedchildren="ticklist,tablesearch,inlinenotification" data-id="tkbObject1610703710068"><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Returning your TalkTalk equipment</P> <P>When you leave us, we ask that you return your TalkTalk equipment within 42 days or you may be charged. For more information, take a look at <A href="https://community.talktalk.co.uk/t5/EWArticles/Returning-your-TalkTalk-equipment/ta-p/2986717" target="_self">returning your TalkTalk equipment</A>.</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Early termination charges<A id="EarlyTTPLUS" target="_blank"></A></P> <P>When you sign up for a TalkTalk service you agree to have that service for a minimum contract term. If you decide to cancel your service with us before that minimum term ends, you may have to pay an early termination charge. This charge is set at  £11.25 per month for the remaining duration of your contract term.</P> <P> </P> <H4><STRONG>Example </STRONG></H4> <P>You're on our <STRONG>Fibre 900</STRONG> package and end your contract with <STRONG>three</STRONG> months remaining. Your early termination charge would be <STRONG>£33.75</STRONG> (£11.25 x 3).</P> <P> </P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P>Notice period</P> <P>If you want to end a service or your agreement with us outside the minimum period you will have to contact us to give 30 days' notice. However, if you're transferring to another telephone or broadband provider, we'll accept that you've given us sufficient notice when we receive notice from them. Unless we tell you otherwise, we will give you 30 days' written notice if we want to end a service outside the minimum period.</P> <P> </P> </ACCORDIONROW></ACCORDION> <P> </P> </CUSTOMERTAB></CUSTOMERTABS> Fri, 21 Feb 2025 12:29:43 GMT Siankel 2025-02-21T12:29:43Z Cancel your TalkTalk service https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 <P><SPAN>We believe everyone should enjoy affordable broadband, TV, mobile and calls without problems and without frustration. If we ever fall short of this in any way, let us </SPAN>know<SPAN> decide to cancel your TalkTalk service, you'll need to speak to us. </SPAN></P> Fri, 21 Feb 2025 12:29:43 GMT https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 Siankel 2025-02-21T12:29:43Z