article Your guide to main phone sockets in Articles

article Your guide to main phone sockets in Articles https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 <P style="text-align: left;">Your main phone socket is a white plastic box built into your wall, usually in your hallway or near your front door. It’s bigger than a normal phone socket because it’s the point where the external phone line comes into your home.</P> <P>It's best to connect your router to your main phone socket as your extension sockets are connected with wiring that isn't built for transmitting broadband signals. You can also use your main phone socket to troubleshoot problems with your internet, particularly if it has a<A href="#test socket" target="_self"> test socket </A>inside. Not all houses have one, but if yours does, it'll look like one of the below:<A id="socket" target="_blank"></A></P> <P> </P> <DIV class="container"> <DIV class="row"> <DIV class="col-md-offset-3 col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Non Nte Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56792i51938817F40EC324/image-size/large?v=v2&px=999" role="button" title="non_nte_master_socket-01.png" alt="Non Nte Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Non Nte Master Socket</span></span> <P style="text-align: center;"><FONT size="2">Non NTE</FONT></P> </DIV> <DIV class="col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 5 Master Socket" style="width: 401px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56796i70D223477009B384/image-size/large?v=v2&px=999" role="button" title="nte_5_master_socket-01.png" alt="Nte 5 Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 5 Master Socket</span></span> <P style="text-align: center;"><FONT size="2">NTE 5</FONT></P> </DIV> <DIV class="col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 5c Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56795i4C46853A2E76DE51/image-size/large?v=v2&px=999" role="button" title="nte_5c_master_socket-01.png" alt="Nte 5c Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 5c Master Socket</span></span> <P style="text-align: center;"><FONT size="2">NTE 5C</FONT></P> </DIV> </DIV> </DIV> <DIV class="container"> <DIV class="row"> <DIV class="col-md-offset-3 col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FTTC Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56791i7BF38D0D1ABE3732/image-size/large?v=v2&px=999" role="button" title="fttc_master_socket-01.png" alt="FTTC Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">FTTC Master Socket</span></span> <P style="text-align: center;"><FONT size="2">FTTC</FONT></P> </DIV> <DIV class="col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 200 Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56798iA14EFCBB2DFECC4F/image-size/large?v=v2&px=999" role="button" title="nte_2000_master_socket-01-01.png" alt="Nte 200 Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 200 Master Socket</span></span> <P style="text-align: center;"><FONT size="2">NTE 2000</FONT></P> </DIV> <DIV class="col-md-2"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Nte 5c mk4 Master Socket" style="width: 398px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/56797iDDB57D5F2B5FCC29/image-size/large?v=v2&px=999" role="button" title="nte_5c_mk4_master_socket-01-01.png" alt="Nte 5c mk4 Master Socket" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Nte 5c mk4 Master Socket</span></span> <P style="text-align: center;"><FONT size="2">NTE 5C MK 4</FONT></P> </DIV> </DIV> </DIV> <P> </P> <INLINENOTIFICATION data-type="widget" data-title="Inline Notification" data-action="Change Type" data-allowedchildren="ticklist" data-id="tkbObject1574161742755"> <DIV class="inlinenotification-information"> <P>Openreach can replace or relocate your main phone socket and phone line <A href="https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291" target="_self">for a fee</A>. If you need a new main phone socket or you want to move or replace your existing one, please <A href="https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529" target="_self" rel="nofollow noreferrer">contact us</A> to arrange an engineer visit.</P> <P><STRONG>TalkTalk PLUS Customer?</STRONG> Get support and chat to us from the PLUS app. Download the app or contact us using the below link:</P> <DIV class="tkbTertiaryButton lia-align-center" data-id="tertiaryButton" data-title="Tertiary button"><A class="btn btn-primary" title="TalkTalk PLUS, 'Chat'" href="https://app.talktalk.co.uk/chat" target="_blank" rel="noopener">Chat in the app</A></DIV> <DIV class="tkbPrimaryButton" data-id="primaryButton" data-title="Primary button"> </DIV> </DIV> </INLINENOTIFICATION><HR /> <P> </P> <P>There are two types of main phone socket. The way you connect your phone and broadband depends on which one you have.</P> <P> </P> <DIV class="container"> <DIV class="row"> <DIV class="col-sm-7"> <H2>Standard main phone socket</H2> <P>Standard main phone sockets have one port on the front, which means you need a microfilter to connect your phone or router. You'll also need to use microfilters in every other socket you're using in your home. </P> <P> </P> </DIV> <DIV class="col-sm-5"> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="router and phone plugged into standard master socket" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/39124iD1A03C744964F42F/image-size/medium?v=v2&px=400" role="button" title="Super_Router_standard_socket.png" alt="Super_Router_standard_socket.png" /></span></DIV> </DIV> </DIV> </DIV> <DIV class="container"> <DIV class="row"> <DIV class="col-sm-7"> <H2>Pre-filtered main phone socket</H2> <P>Pre-filtered main phone sockets have two ports on the front, which means your line is already split between your phone and broadband connection. You can plug your phone and router straight into a pre-filtered main phone socket without using any microfilters.</P> <P> </P> </DIV> <DIV class="col-sm-5"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="router and phone plugged into pre-filtered master socket" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/39125i3CCF3FD285FBA00E/image-size/medium?v=v2&px=400" role="button" title="Super_Router_pre_filtered_socket.png" alt="Super_Router_pre_filtered_socket.png" /></span></DIV> </DIV> </DIV> <HR /> <P> </P> <H2><A id="test socket" target="_blank"></A>Connecting to your test socket</H2> <P>Your test socket is inside your main phone socket. It lets you bypass the internal wiring in your house and connect directly to the phone line outside, making it the ideal place to test your internal wiring for faults. To tell if your main socket has a test socket inside it,</P> <UL> <LI>Main phone sockets that have <STRONG>two ports</STRONG> or <STRONG>one port with a horizontal line </STRONG>across the front contain a test socket.</LI> <LI>Main phone sockets that have <STRONG>one port without a horizontal line</STRONG> don't have a test socket. If this sounds like yours, please don't try to unscrew the faceplate.</LI> </UL> <DIV align="center"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="master sockets that do and do not have test sockets" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/37472iA358134E56AFAF77/image-size/medium?v=v2&px=400" role="button" title="test socket yn-01.png" alt="test socket yn-01.png" /></span></DIV> <P> </P> <P>You will be able to access your test socket by unscrewing the face plate. If your face plate does not have screws, squeeze the clips on either side of the face plate to loosen it from the main socket.</P> <P> </P> <P>Here’s how to connect your router to your test socket:</P> <OL> <LI>Carefully unscrew the faceplate on your main phone socket with a screwdriver. If your main phone socket doesn't have screws, squeeze the sides of the faceplate to detach it</LI> <LI>Now gently pull the faceplate towards you</LI> <LI>With the faceplate removed, you'll see the test socket inside. It looks similar to the phone port on the front of your main phone socket but without the sliding cover</LI> <LI>If you're testing your router, plug a microfilter into the test socket</LI> <LI>Then plug your router's grey broadband cable into the microfilter's ADSL/DSL port</LI> </OL> <P> </P> <HR /> <H3><A id="video" target="_blank"></A>Watch a video of how to use your test socket? </H3> <P> </P> <P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FsycY2obo1HM%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DsycY2obo1HM&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FsycY2obo1HM%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="200" height="112" scrolling="no" title="How to connect to your test socket" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P> <P> </P> <HR /> <P>If your connection improves whilst you're connected to the test socket, then the problem is probably in your home. However, if the problem continues, then there's likely a fault in your local area.</P> <P> </P> <DIV id="hide_searchterms" style="display: none;"><BR /> <P>Master Socket</P> </DIV> Wed, 15 May 2024 10:13:49 GMT Taylerw 2024-05-15T10:13:49Z Your guide to main phone sockets https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 <P>Your main phone socket is a white plastic box built into your wall, usually in your hallway or near your front door.</P> Wed, 15 May 2024 10:13:49 GMT https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 Taylerw 2024-05-15T10:13:49Z Re: Your guide to main phone sockets https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/tac-p/2880536#M627 <P>test</P> Wed, 27 Apr 2022 11:30:21 GMT https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/tac-p/2880536#M627 StephenF 2022-04-27T11:30:21Z