https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347 <P>Maintenance or recovery mode is useful to reset your TV&nbsp;Box, but you should only use this option after all other diagnostics have been completed.</P> <P>If your TalkTalk TV box is stuck booting up after switching it on, or is failing to respond to the remote control or&nbsp;any&nbsp;manual button combinations, you should power off your&nbsp;TV box at the mains and wait for a few minutes before switching it back on again.</P> <P>When powered back on, if the box displays the same behaviour, you should follow the steps below for your TV Box:</P> <DIV class="container-fluid seLayout-bg-smoke" data-id="4column" data-title="4 Columns" data-type="layout" data-classes="seLayout-bg-white,seLayout-bg-grey-v1,seLayout-bg-grey-v2,seLayout-bg-green,seLayout-bg-blue,seLayout-bg-yellow,seLayout-bg-red,seLayout-bg-smoke"> <DIV class="strip text-center"> <H2>TalkTalk TV Boxes</H2> <DIV class="row pad-top-20"> <DIV class="col-md-4"> <H3><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TalkTalk TV Hub" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/61829iEAF46243D116B4FF/image-size/medium?v=v2&amp;px=400" role="button" title="TalkTalk_TV Hub.png" alt="TalkTalk TV Hub" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">TalkTalk TV Hub</span></span><A href="#hub" target="_self">talktalk tv</A><BR /><A href="#hub" target="_self">Hub</A></H3> </DIV> <DIV class="col-md-4"> <H3><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TalkTalk TV Box" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/54754i17C76E6352F92A7D/image-size/medium?v=v2&amp;px=400" role="button" title="TalkTalk-TV-Box.png" alt="TalkTalk TV Box" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">TalkTalk TV Box</span></span><A href="#TVbox" target="_self">talktalk tv</A><BR /><A href="#TVbox" target="_self">box</A></H3> </DIV> <DIV class="col-md-4"> <H3><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TalkTalk TV Plus Box" style="width: 400px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/54753i147068F567279F73/image-size/medium?v=v2&amp;px=400" role="button" title="TalkTalk-TV-Plus-Box.png" alt="TalkTalk TV Plus Box" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">TalkTalk TV Plus Box</span></span><A href="#Plusbox" target="_self">Talktalk tv</A><BR /><A href="#Plusbox" target="_self">plus box</A></H3> </DIV> </DIV> </DIV> </DIV> <P>&nbsp;</P> <ACCORDION data-type="widget" data-title="Accordion" data-child="accordionrow" data-action="Add Row"><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P><A id="hub" target="_blank"></A>TalkTalk TV Hub</P> <P>Unplug the power cable and HDMI cable and <STRONG>hold down front panel button</STRONG>. Now plug back in the power cable and HDMI cable <STRONG>whilst still holding the front panel button down</STRONG>. Once the Android recovery screen appears you can release the button and complete a factory reset and software upgrades.</P> <INLINENOTIFICATION data-type="widget" data-title="Inline Notification" data-action="Change Type" data-allowedchildren="ticklist" data-id="tkbObject1665400871112"> <DIV class="inlinenotification-information"> <P>After you’ve reset your box, you’ll need to&nbsp;complete the setup wizard&nbsp;by following the onscreen steps. You'll also need to download any apps you've previously added and sign-in to any app that requires credentials.</P> </DIV> </INLINENOTIFICATION> <P>&nbsp;</P> </ACCORDIONROW><ACCORDIONROW data-type="child" data-title="Accordion Row"> <P><A id="Plusbox" target="_blank"></A>TalkTalk TV&nbsp; &amp; Plus Box</P> <OL> <LI>Turn the power on using the button at the back of the box</LI> <LI>Press the power button on the front of the box</LI> <LI>Very quickly, press and hold the + and - buttons on the front of the box together for 10-15 seconds</LI> <LI>You should see the start screen on your TV, followed by the Maintenance Mode screen</LI> <LI>Select one of the options from the list displayed. We recommend trying a ‘Software Reset’ first</LI> <LI>If the 'Software Reset' and ‘Factory Reset - Keep Recordings’ doesn’t work, then repeat steps 1 to 4 above and this time select ‘Factory Reset - Delete Recordings’.</LI> </OL> <P>If you’ve tried all of the above and the box still won’t get past the “Waking up” screen, please contact us.</P> <P>&nbsp;</P> </ACCORDIONROW></ACCORDION> <P>&nbsp;</P> <INLINENOTIFICATION data-type="widget" data-title="Inline Notification" data-action="Change Type" data-allowedchildren="ticklist" data-id="tkbObject1708592034204"> <DIV class="inlinenotification-information"> <P>If you're using a TalkTalk TV 4K Box and need to reset your device, please follow the simple steps in&nbsp; <A href="https://community.talktalk.co.uk/t5/Articles/Restore-your-TalkTalk-TV-box-to-factory-settings/ta-p/2204412" target="_self">Restore your TalkTalk TV box to factory settings</A>.</P> </DIV> </INLINENOTIFICATION> Thu, 22 Feb 2024 09:14:29 GMT Lorrainef 2024-02-22T09:14:29Z https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347 <P>Maintenance or recovery mode is useful to reset your TalkTalk TV box, but you should only use this option after all other diagnostics have been completed.</P> Thu, 22 Feb 2024 09:14:29 GMT https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347 Lorrainef 2024-02-22T09:14:29Z https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/tac-p/1566754#M423 <P>Thanks will try this.</P> Thu, 25 Dec 2014 08:10:35 GMT https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/tac-p/1566754#M423 Rydal17 2014-12-25T08:10:35Z https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/tac-p/1578595#M424 <P>Solved my problem after all else failed, thanks&nbsp;</P> Fri, 09 Jan 2015 12:08:12 GMT https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/tac-p/1578595#M424 trissy 2015-01-09T12:08:12Z https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/tac-p/1604017#M425 <P>tuning channels is frozen as well</P> Fri, 13 Feb 2015 23:15:25 GMT https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/tac-p/1604017#M425 achiraya 2015-02-13T23:15:25Z