topic Re: 2.4GHZ band "down" in Fibre

2.4GHZ band "down"

daveyclk — Mon, 24 Aug 2020 09:09:24 GMT

My 2.4GHz band on my router is "down" (in it's words)

i've tried resetting and it makes no difference, i can't even broadcast the wifi on a seperate SSID

Hardware VersionSoftware VersionGUI Version

FAST5364 3.00

SG4K10002816t

3.7.8

it has the latest software version, and it's pointing towards a hardware fault

Please take a look at this ASAP

Thanks

Dave

Re: 2.4GHZ band "down"

Chris-TalkTalk — Tue, 25 Aug 2020 11:05:57 GMT

Hi Dave,

I'm sorry to hear that you're experiencing problems with your router, if you're still experiencing problems please let me know and I'll send a replacement

Chris

Re: 2.4GHZ band "down"

daveyclk — Tue, 25 Aug 2020 11:28:45 GMT

Hi Chris

Yes i'm still having problems, please send a replacement

Best Regards

Dave

Re: 2.4GHZ band "down"

Chris-TalkTalk — Tue, 25 Aug 2020 11:42:51 GMT

I've ordered the router as requested, it should be with you within a couple of days but please allow up to 5 working days for delivery

Thanks

Chris