topic No wifi connection. Status says wifi disabled in Fibre

No wifi connection. Status says wifi disabled

Bookmagpie — Wed, 29 Sep 2021 11:06:44 GMT

My wifi connection disappeared this morning. I can connect to the router via a cable, but there's no wifi. When I check via the router hub the status is "disabled". I've tried resetting the router and restarting it but still no wifi. From looking at previous posts it appears this may be a faulty router. Any advice gratefully received.

Re: No wifi connection. Status says wifi disabled

Karl-TalkTalk — Wed, 29 Sep 2021 13:52:17 GMT

Can you add the home phone number to your 'Community Profile' so I can locate your account, I can then get a replacement router out to you.

Thanks

Karl.

Re: No wifi connection. Status says wifi disabled

Bookmagpie — Wed, 29 Sep 2021 14:44:27 GMT

I've updated my phone number.

Re: No wifi connection. Status says wifi disabled

Debbie-TalkTalk — Thu, 30 Sep 2021 06:39:12 GMT

Hi Bookmagpie

I'm unable to locate any details, have you added the correct landline number to your Community Profile? (please don't post the number on this thread)

Thanks

Debbie

Re: No wifi connection. Status says wifi disabled

Bookmagpie — Thu, 30 Sep 2021 11:02:51 GMT

Hi . I don't get my phone service from Talk talk. Is there another way to trace my account?

Re: No wifi connection. Status says wifi disabled

Debbie-TalkTalk — Thu, 30 Sep 2021 11:14:10 GMT

Hi Bookmagpie

Please can you add your TalkTalk account number to the Private Notes section of your Community Profile.

Thanks

Debbie

Re: No wifi connection. Status says wifi disabled

Bookmagpie — Thu, 30 Sep 2021 11:19:38 GMT

Done!

Re: No wifi connection. Status says wifi disabled

Debbie-TalkTalk — Thu, 30 Sep 2021 11:27:33 GMT

Hi Bookmagpie

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: No wifi connection. Status says wifi disabled

Nourayyakoush — Tue, 10 Dec 2024 22:58:16 GMT

Hello, I have been having problems with my internet for about a month. I am having problems, it seems that I have internet. My internet speed also seems good, but since my rooter's wifi is broken, I am constantly freezing and lags on the TV and mobile phone while using the internet inside the house, no matter what device it is. They could not fix this. I have been having this problem for about a month. I had to write here now. If this place does not help me properly, I will terminate my contract and switch to another company. Because right now I am paying money for nothing and I do not need to pay this money. Right now, because I cannot use my internet right now.

Re: No wifi connection. Status says wifi disabled

ferguson — Tue, 10 Dec 2024 23:02:48 GMT

@Nourayyakoush

You have posted on a very old and dormant thread. Please start your own topic and the support team will be happy to help.

Re: No wifi connection. Status says wifi disabled

Anonymous — Wed, 11 Dec 2024 06:29:46 GMT

Morning,

As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle