topic Re: Fibre 65 below guaranteed speed in Fibre

Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 11:05:59 GMT

Hi,

My guaranteed speed is 46 Mbps, i currently get 44Mbps to the router.

In the router settings there is this if any help

DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):8826
Downstream line rate (kbit/s):44506
Maximum upstream rate (kbit/s):8826
Maximum downstream rate (kbit/s):55212
Upstream noise safety coefficient (dB):6.1
Downstream noise safety coefficient (dB):4.1
Upstream interleave depth:1
Downstream interleave depth:5
Line standard:VDSL2
Upstream line attenuation (dB):7.3
Downstream line attenuation (dB):16.4
Upstream output power (dBm):6
Downstream output power (dBm):13.2
Channel type:Interleaved
DSL up-time:5 days 13 hours 55 minutes 59 seconds

Also my WiFi regularly drops even when only one device is streaming eg BBC iPlayer and the WPS button doesn't work (I have checked the appropriate settings in the router web interface).

I've tried both webchat and a phone call to resolve these issues but no joy.

Can someone here help.

Thanks

Simon

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 11:24:05 GMT

Hi Simon,

Line test is passing and your line profile isn't limiting your speed. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 11:26:00 GMT

Yes will do.

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 11:31:47 GMT

OK thanks 🙂

Re: Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 14:19:35 GMT

After switching the router back on there is no improvement.

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 14:38:34 GMT

OK thanks for trying. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 14:42:04 GMT

Rarely use the landline so hard to say. Should i unplug it?

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 14:43:59 GMT

Yes, could you unplug it please. How many telephone sockets do you have? Do you currently just have the router and one telephone connected to your telephone socket(s)?

Chris

Re: Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 15:00:18 GMT

There's 2 telephone sockets in the house inc. the master socket (FTTC). The router and house phone (now unplugged) are connected to the master socket. The other socket is not used.

N.B. As part of a webchat session I tried connecting to the test socket in the master socket but this made no difference.

Also although I would like to get at least the minimum guaranteed speed the WiFi dropping out is more of an issue at the moment,

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 15:16:42 GMT

Thanks for the information. As you've tried testing at the test socket and your speed is below the guaranteed minimum we can arrange an engineer visit. if you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 15:22:04 GMT

Yes please arrange an engineer visit.

What about the wifi dropping out, is this connected or unrelated and how do we fix that?

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 15:32:08 GMT

Do you have another router that you can test with? If not then we can arrange to send one. We could try this before arranging the engineer visit to see if it resolved the speed and wifi issues

Chris

Re: Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 15:35:47 GMT

I dont have another router so if you could send one out that would be great. Makes sense to try this before an engineer.

Thanks

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 15:37:02 GMT

OK, no problem, I'll order the router now, it should be with you within a couple of working days

Chris

Re: Fibre 65 below guaranteed speed

Cview — Mon, 30 Jan 2023 15:38:27 GMT

Thanks, that's great.

Re: Fibre 65 below guaranteed speed

Chris-TalkTalk — Mon, 30 Jan 2023 15:40:10 GMT

No problem 🙂

Re: Fibre 65 below guaranteed speed

Cview — Tue, 07 Feb 2023 11:39:56 GMT

Just to update. The new router seems to have cured my problems.

The speed to the router is 47Mbps and the wifi doesn't seem to drop out regularly.

Thanks for your help.

Simon

Re: Fibre 65 below guaranteed speed

Anonymous — Wed, 08 Feb 2023 07:07:38 GMT

Morning,

I'm really glad to hear this and thanks for the update 🙂

Thanks