topic Re: No WAN IP in Fibre

No WAN IP

Amandajayne86 — Wed, 01 Feb 2023 18:18:05 GMT

Had city fibre out yesterday and everything was fine except when trying to register the eero box it wouldn’t stating no WAN IP address? Called Eero, talk talk and been on the phone over 6 hours passed to 9 different departments yesterday to be told this would be fixed by today and still nothing! Have called again today and no help whatsoever! Is there anything I can do as I need to work and can’t get online so losing wages.

thanks

amanda

Re: No WAN IP

Skynet_TX — Wed, 01 Feb 2023 19:07:29 GMT

Hi @Amandajayne86,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: No WAN IP

Chris-TalkTalk — Thu, 02 Feb 2023 09:03:23 GMT

Hi Amanda,

I'm sorry about this, is it still not working?

Chris

Re: No WAN IP

Amandajayne86 — Thu, 02 Feb 2023 09:42:59 GMT

No still not working and no one helped yesterday either! City Fibre have stated they have done everything and the connection is fine it’s the router not being activated by talk talk.

Re: No WAN IP

Chris-TalkTalk — Thu, 02 Feb 2023 09:54:49 GMT

OK thanks. Could you tell me which lights are on the the ONT

Chris

Re: No WAN IP

Amandajayne86 — Thu, 02 Feb 2023 13:34:45 GMT

All the green lights are on. The app to set up finds the eero router, connects but then comes up with error No WAN IP

Re: No WAN IP

Chris-TalkTalk — Thu, 02 Feb 2023 13:41:23 GMT

Could you try connecting a device directly to the ONT with an Ethernet cable (bypassing the eero) and check to see if you are able to connect to the Internet

Chris

Re: No WAN IP

Amandajayne86 — Thu, 02 Feb 2023 13:55:12 GMT

I’ve tried and it still doesn’t work

Re: No WAN IP

Chris-TalkTalk — Thu, 02 Feb 2023 14:19:52 GMT

Thanks for trying that. Can you switch the ONT and eero off and leave them off for at least 30 minutes then switch back on and retest - please let us know how you get on

Chris

Re: No WAN IP

Amandajayne86 — Fri, 03 Feb 2023 14:01:29 GMT

Still not working

Re: No WAN IP

Chris-TalkTalk — Fri, 03 Feb 2023 14:22:11 GMT

OK thanks. I'll pass this over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

thanks

Chris

Re: No WAN IP

Chris-TalkTalk — Fri, 03 Feb 2023 14:32:50 GMT

Hi Amandajayne86,

Actually it looks as though a fault ticket has just been raised, have you recently spoken to someone else about this

Chris

Re: No WAN IP

Leanne30 — Fri, 03 Feb 2023 21:49:23 GMT

I'm having the exact same issue. Have you been able to resolve it at all?

Re: No WAN IP

Anonymous — Mon, 06 Feb 2023 06:46:14 GMT

Hello,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Re: No WAN IP

Amandajayne86 — Tue, 07 Feb 2023 16:02:50 GMT

Still no internet a week on! No call back, constant pushing from talk talk to city fibre and eero, no closer to getting it fixed.

anyone reading this DO NOT join Talk Talk I’ve lost out on a weeks wages, kids can’t do their homework and no one cares you end up on the phone up to 4 hours a day and given empty promises.

Re: No WAN IP

Chris-TalkTalk — Wed, 08 Feb 2023 08:40:27 GMT

I'm sorry this is taking so long to resolve. It was raised to City Fibre on the 3rd and they have taken action to resolve the issue. If you are still unable to connect could you try turning the ONT and eero off again for 30 minutes then switch back on and retest

Chris

Re: No WAN IP

Amandajayne86 — Wed, 08 Feb 2023 15:53:49 GMT

I’ve done this today and still nothing! Still saying the same thing. It’s getting really frustrating now and no one from city fibre has contacted me either

Re: No WAN IP

Chris-TalkTalk — Thu, 09 Feb 2023 07:47:00 GMT

Thanks, could you try connecting a device directly to the ONT, with an Ethernet cable, again please.

Chris

Re: No WAN IP

Amandajayne86 — Thu, 09 Feb 2023 14:22:31 GMT

Done this again still nothing.

Re: No WAN IP

Chris-TalkTalk — Fri, 10 Feb 2023 10:02:11 GMT

OK thanks for trying. I've asked our Future Fibre team to take a look at this. I'll let you know when I receive an update or they may contact you directly

Chris