topic Re: VPN not working in Fibre

VPN not working

R07xxxx — Wed, 01 Feb 2023 12:19:08 GMT

My router is not allowing me to connect to my work VPN.

Can you help please.

Router: Sagemcom CS 50001 FAST 5364-3.T8

Re: VPN not working

KeithFrench — Wed, 01 Feb 2023 12:51:00 GMT

What firmware is it running?

Re: VPN not working

R07xxxx — Wed, 01 Feb 2023 13:11:23 GMT

Hi Keith, software is SG4K100136.

Re: VPN not working

KeithFrench — Wed, 01 Feb 2023 13:12:40 GMT

That is the problem then, I will ask one of TalkTalk's support to pick your thread up and upgrade it for you to V158.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: VPN not working

Karl-TalkTalk — Thu, 02 Feb 2023 07:17:15 GMT

I've updated the router firmware, see if this helps.

Karl.

Re: VPN not working

R07xxxx — Thu, 02 Feb 2023 11:36:05 GMT

Thank you Karl and Keith.

Problem accessing VPN solved.

Re: VPN not working

Karl-TalkTalk — Thu, 02 Feb 2023 11:45:37 GMT

You're Welcome 🙂

Regards

Karl

Re: VPN not working

Karl-TalkTalk — Thu, 02 Feb 2023 11:47:49 GMT

R07xxx

I've sent you a quick survey via a PM.

Thanks

Karl.

Re: VPN not working

Carli123 — Sat, 29 Apr 2023 08:26:12 GMT

Hello I have the same issue pls can you help me

Re: VPN not working

Gliwmaeden2 — Sat, 29 Apr 2023 08:44:02 GMT

@Carli123, staff will reply during the week to your own thread.

Please follow up there, not on another customer's help thread as this confuses the workflow and becomes hard to follow.