topic Re: former TalkTalk customer, address not in ORDI in Fibre

former TalkTalk customer, address not in ORDI

dorian1 — Thu, 02 Feb 2023 16:59:36 GMT

I moved to my new address a couple of years ago, but when i tried to transfer my TalkTalk fibre to my current address i was told that fibre was not available at the address, after doing some investigating

i found out it was because my address was not in the ORDI as neighbours have TalkTalk fibre. My current contract is about to end and I would like to get TalkTalk fibre, can anyone help?

Re: former TalkTalk customer, address not in ORDI

Arne-TalkTalk — Fri, 03 Feb 2023 07:43:05 GMT

Hi dorian1

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: former TalkTalk customer, address not in ORDI

dorian1 — Fri, 03 Feb 2023 08:20:03 GMT

I don't have a talktalk number or account number to give unless you want my former account or telephone number?

Re: former TalkTalk customer, address not in ORDI

Arne-TalkTalk — Fri, 03 Feb 2023 09:14:47 GMT

If you don't have an active account with us, we cant submit an ORDI request, do you have a broadband supplier currently?

Re: former TalkTalk customer, address not in ORDI

dorian1 — Fri, 03 Feb 2023 15:01:12 GMT

Hi Arne,

I am currently with Virgin, i wanted to move back to TalkTalk but was told by openreach the easiest way to get on the ORDI would be to get a landline, but i would not be classed as a new customer and therefore would not get any of the new customer deals. At the moment the only talktalk deal available to me is a landline and standard broadband for the price of fibre, would i be able get on ORDI and change to fibre only and get a new customer deal within the first 14 days?

Re: former TalkTalk customer, address not in ORDI

Arne-TalkTalk — Mon, 06 Feb 2023 14:54:52 GMT

You would have to place an order with us first then when its live, we can submit the ordi, until there is alive asset on the openreach network there is nothing we can do.