topic Re: Am I being blocked ? in Fibre

Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 13:26:02 GMT

I need somebody from Talk Talk to tell me if you are blocking me from watching content from Channel 5 in the UK.

I can reach the top-level domain of the site to browse, but as soon as I click the 'Watch' button I get nothing. I have already contacted C5 tech support and they have indicated that their systems are not at fault and have advised me to contact my ISP and ask the above question.

Admittedly, I have been watching a fair bit of content as I am housebound due to illness at the moment.

But If you guys have blocked me from watching on demand online content, I will have no option but to leave Talk Talk after 9 years and move elsewhere.

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 13:29:50 GMT

Hi Biomechanic

I'm really sorry to hear this.

Are you trying to watch the channel on the TalkTalk TV box or via the app on a different device?

Have you tried powering down the router for a full 30 minutes? This will reset your current session.

Re: Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 13:38:00 GMT

Hi Debbie

Thanks for the prompt reply...

I'm watching content via browser (Chrome mainly) but I'm experiencing this on any browser on a desktop PC.

Channel 5 have assured me that they are not blocking my i.p. address and the issue must be with my ISP blocking me.

I have already tried the router power down thing... it's the first thing C5 suggested.

Are you able to check and ascertain whether you are blocking me or implementing traffic-shaping for my connection please ?

If you can't do this can you signpost me to somebody who can ? I have already rang Talk Talk Customer Service and disappointingly that was a joke...

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 13:38:42 GMT

Hi Biomechanic

Ok thanks for confirming this.

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

How to use HomeSafe®

Re: Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 13:46:48 GMT

Hi Debbie

Just looked and I can confirm that 'Kidsafe' is switched off.

John

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 13:50:52 GMT

Hi John

Thank you 🙂

What does it show for Homework time? (in My Account)

In regards to the website, have you tried it on a different device too?

I can't see any reasons for why you can't access this site.

Re: Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 13:56:58 GMT

Homework time is turned off. The only thing that's on is 'Scam protection'

I don't have any other device.

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 14:02:27 GMT

Hi John

Thanks for the additional information.

Do you have any issues using/accessing any other channels such as BBC iplayer?

Are you able to download apps? Could you try the Channel 5 app? (My5)

Re: Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 14:16:29 GMT

I can watch ITVx / BBC iPlayer and Channel 4 Catch-up fine (for now)

The My5 app is for android only, there is no PC version.

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 14:18:41 GMT

Hi John

Thank you. It's strange because I can't see any reason why you can't access this channel, as you have checked your HomeSafe/KidsSafe settings.

I can send a replacement router for testing, just so we have ruled everything out. Would you like me to arrange this?

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 14:22:38 GMT

Hi John

Just a thought, I have just tried searching this channel for programmes and there is a pop up for age restricted content.

Do you see any pop ups when trying to access certain programmes?

Re: Am I being blocked ?

ferguson — Fri, 03 Feb 2023 14:25:01 GMT

Alongside Debbie's suggestions try the following. Make sure that pop-ups and redirects are enabled in your Chrome permissions. Turn off any ad blocker. And maybe temporarily switch off any anti virus program. Clear cookies and cache and try logging in again.

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 14:26:02 GMT

Thanks @ferguson 🙂

Re: Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 14:31:22 GMT

Hi Debbie

There are pop-ups for age restricted content. but this happens for ANY program, regardless of whether they are age restricted or not...

John

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 14:32:36 GMT

Hi John

Could you also try the suggestions in Fergusons post?

Re: Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 14:33:42 GMT

This happens on multiple browsers... Chrome / Firefox / Opera

I have already checked the above via advice from C5 themselves.

Again, I need to ask the question again as nobody has answered it yet.

Am I the subject of traffic-shaping here ?

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 14:38:21 GMT

Hi John

This is not traffic shaping.

Please can you try one more 30 minute power down of the router? ensuring the router is off for a full 30 minutes.

Re: Am I being blocked ?

Biomechanic — Fri, 03 Feb 2023 14:42:48 GMT

Hi Debbie

I did all of that last week...

I'm going to power down my router for another full 30 mins and see if that makes a difference...

In another post you suggested sending another router for testing... is there a cost attached to that ?

Thanks

John

Re: Am I being blocked ?

Debbie-TalkTalk — Fri, 03 Feb 2023 14:45:32 GMT

Hi John

Thank you, please let us know how you get on following the 30 minute power down.

There would be no charge for the router as I can send this for testing. We only ask that one router is returned (you can keep the new one and return the current one)

Debbie

Re: Am I being blocked ?

martswain — Fri, 03 Feb 2023 14:46:18 GMT

@Biomechanic TT do not restrict usage.

It's either a problem with the website or your device and software.