topic SEVERAL DISCONNECTIONS AND A FAULT ON THE LINE in Fibre

SEVERAL DISCONNECTIONS AND A FAULT ON THE LINE

akarjendo — Sat, 04 Feb 2023 07:01:47 GMT

Hi. Since yesterday I've been disconnected a few times. I decided to look at the logs on the wifi hub and noticed several of these in the last 2 days.

VDSL connectivity is down port 1

WAN DHCP client (1) stopped

TR-069 connectivity to (acs.talktalk.co.uk) has been closed

I tried to run the line check but it stopped after 30 seconds and asked me to try later.

Could you look into this for me please.

Re: SEVERAL DISCONNECTIONS AND A FAULT ON THE LINE

Gliwmaeden2 — Sat, 04 Feb 2023 07:27:09 GMT

There's going to be a lot of maintenance in the My Connection area over the weekend, @akarjendo.

You probably can't get much further with this before Monday when staff will be back.

Your thread is in the queue for attention.

Re: SEVERAL DISCONNECTIONS AND A FAULT ON THE LINE

Anonymous — Mon, 06 Feb 2023 06:58:43 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks