topic Fibre Upgrade doesn't work in Fibre

Fibre Upgrade doesn't work

ZRiverz — Sun, 05 Feb 2023 16:15:50 GMT

Hey there, We had our broadband upgraded to fibre 2 weeks ago however it has never worked. The engineers told us to give it 20 minutes however it still does not work. When everything is connected our router will just alternate between orange and white light continuously and we have no internet connection. Any help would be appreciated, thanks.

Re: Fibre Upgrade doesn't work

Gliwmaeden2 — Sun, 05 Feb 2023 17:41:27 GMT

Please complete your community forum profile, @ZRiverz, for staff to identify your account. They'll reply during the week.

Go via your avatar/name; settings; Personal Information. Any extra information goes in Private Notes, at the end of that section.

SAVE CHANGES.

Re: Fibre Upgrade doesn't work

Anonymous — Mon, 06 Feb 2023 07:39:39 GMT

Morning,

I'm sorry to hear this. What lights are currently on the ONT and which make and model of router do you have please?

Thanks

Re: Fibre Upgrade doesn't work

ZRiverz — Sun, 12 Mar 2023 14:28:32 GMT

I apologize for the late response, i believe its the WI-FI hub router. All lights are green on the ONT when its connected

Thanks

ps. sorry again

Re: Fibre Upgrade doesn't work

Gliwmaeden2 — Sun, 12 Mar 2023 20:57:58 GMT

I'll re-escalate this thread for you - please keep in touch to follow up during the week.

Staff will be back from Monday.

Re: Fibre Upgrade doesn't work

Anonymous — Mon, 13 Mar 2023 07:29:56 GMT

Hello,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number/FTTP order number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks