topic Moving home in Fibre

Moving home

buczakpaulina1 — Sun, 05 Feb 2023 23:42:59 GMT

Hello can someone please explain this as I really don’t get it . I choose to move with talk talk . The quickest date I could get to end my services was the 30th of January, my new connection it’s going to go live on the 6th February. I have been a customer with talk talk so here are my 2 questions will I get a new router? And is my internet going to be live after midnight? I don’t need an engineer and that has been cancelled by talk talk . Thank you

Re: Moving home

Gliwmaeden2 — Mon, 06 Feb 2023 00:06:05 GMT

You usually don't get sent a new router. If your current one is still working fine, you are expected to keep using it.

If you service hasn't gone live after midnight on the night of 6th February (in 24 hours from now), get back in touch on here, @buczakpaulina1.

Make sure that your community forum profile details are complete for Talktalk staff to identify your account.

Go via your avatar/name; settings; Personal Information.

SAVE CHANGES.

Re: Moving home

Arne-TalkTalk — Mon, 06 Feb 2023 13:02:11 GMT

Hi buczakpaulina1

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards