topic Re: No external IP address eero in Fibre

No external IP address eero

Arabest — Sun, 05 Feb 2023 08:54:12 GMT

Seem like I'm not the only one having this issue, which can't be resolved by those at Tech support when you call them.

I was on the phone for 90mins listening to a female stumble her way through 3 diagnostics tests, (of which I got no answer as to how they had gone), the Eero set up process and then finally was told that an issue would be raised with City Fibre and I would receive an email to confirm this. Still not got it.

I have seen on other threads that there are people at Talk-Talk, @chris in particular, that can help and that this can be resolved.

Please help

Re: No external IP address eero

Gliwmaeden2 — Sun, 05 Feb 2023 08:59:36 GMT

Staff will be back after the weekend, @Arabest.

Ensure that your community forum profile details are complete, for them to identify your account.

Go via your avatar/name; settings; Personal Information. Any extra information goes in Private Notes at the end of that section. SAVE CHANGES.

Re: No external IP address eero

Chris-TalkTalk — Mon, 06 Feb 2023 07:53:59 GMT

Hi Arabest,

I'm sorry to hear that you're experiencing problems with your service. Could you add your address to the private notes section of your community profile and I'll take a look at this for you

Chris

Re: No external IP address eero

Arabest — Mon, 06 Feb 2023 10:16:25 GMT

That's me added my address Chris.

Cheers

Re: No external IP address eero

Chris-TalkTalk — Mon, 06 Feb 2023 10:29:35 GMT

Could you check that please, I can only see your order number in the private notes section

Chris

Re: No external IP address eero

Arabest — Mon, 06 Feb 2023 10:45:43 GMT

Apologies. I put it in Biography.

Changes made

cheers

Re: No external IP address eero

Chris-TalkTalk — Mon, 06 Feb 2023 11:00:58 GMT

Thanks. So just to confirm, you currently have the eero connected to the ONT with the Ethernet cable?

Chris

Re: No external IP address eero

Arabest — Mon, 06 Feb 2023 11:28:27 GMT

It was disconnected but i have now reconnected it

Re: No external IP address eero

Arabest — Mon, 06 Feb 2023 11:39:10 GMT

I don't know if you did anything or not but I tried the App again and I'm now connected to the internet.

So thanks for your time and hopefully there will be no further issues

cheers

Scott

Re: No external IP address eero

Chris-TalkTalk — Mon, 06 Feb 2023 11:48:12 GMT

That's great news Scott, thanks for letting me know

Chris