topic Wi-Fi working on some devices and not others in Fibre

Wi-Fi working on some devices and not others

Njhol — Wed, 08 Feb 2023 22:22:17 GMT

Hi.

Have had a very frustrating past few days where the Wi-Fi works on some devices but not others. It seems random, but the big one today was my wife’s laptop which meant she couldn’t work. We’re an apple household and we have iPhones, iPads and a MacBook Air. One of the iPads wouldn’t connect yesterday, and my iPhone and the laptop MacBook Air wouldn’t connect today. Turning the router off and on again seems to work, but not for long. We’ve tried rebooting the affected devices but no luck. Have an active fault but reaching out for help on here!

thanks, Nick

Re: Wi-Fi working on some devices and not others

Debbie-TalkTalk — Thu, 09 Feb 2023 07:20:29 GMT

Hi Nick

I'm really sorry to hear this.

Have you also tried factory resetting the router using the pin hole reset for ten seconds?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then check your router and firmware version.

Thanks

Debbie

Re: Wi-Fi working on some devices and not others

Debbie-TalkTalk — Fri, 10 Feb 2023 13:33:33 GMT

Hi Nick

Do you still need help with this?

Thanks

Debbie