topic Re: WiFi settings resetting in Fibre

WiFi settings resetting

wjsmith87 — Fri, 10 Feb 2023 14:19:13 GMT

Hi,

I'm having a problem where I have set a device to not use 2.4ghz so that it uses the 5gh frequency but the router seems to remove my preference each day.

Re: WiFi settings resetting

ferguson — Fri, 10 Feb 2023 14:27:49 GMT

What device is it? Have you split the SSIDs on your router? If so, then you should check your device settings to "forget" the 2.4GHz band in case it is otherwise connecting automatically.

Re: WiFi settings resetting

Debbie-TalkTalk — Fri, 10 Feb 2023 14:27:54 GMT

Hi wjsmith87

I'm sorry to hear this.

I have switched the WIFI optimisation off for your line, please let us know how the connection compares.

Thanks

Debbie

Re: WiFi settings resetting

wjsmith87 — Fri, 10 Feb 2023 15:00:20 GMT

As soon as you did this my upload speed on the router side went to 1mps. Should that of happened?

Re: WiFi settings resetting

Anonymous — Mon, 13 Feb 2023 06:41:41 GMT

Morning,

I'm sorry for the delay. Is the upload speed still low? Did you try a few different wireless channels to see how the speed compares?

Thanks

Re: WiFi settings resetting

wjsmith87 — Mon, 13 Feb 2023 07:55:40 GMT

Hi Michelle,

I'm still having issues is it possible to turn WiFi optimisation back on please?

Re: WiFi settings resetting

Chris-TalkTalk — Mon, 13 Feb 2023 08:19:44 GMT

Hi wjsmith87,

I've turned wifi optimisation back on as requested

Chris