topic Re: Router broken in Fibre

Router broken

Nicolejc94 — Mon, 13 Feb 2023 10:22:06 GMT

Hi, my router is constantly dropping out as its very old now and I'm in desperate need of a new one. It drops in and out all day.

Re: Router broken

Chris-TalkTalk — Mon, 13 Feb 2023 10:26:30 GMT

Hi Nicolejc94,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Router broken

Nicolejc94 — Mon, 13 Feb 2023 10:35:04 GMT

I have updated now, thanks 😊

Re: Router broken

Chris-TalkTalk — Mon, 13 Feb 2023 11:08:04 GMT

Thank for updating your profile. The router that you have is a current model. However I've run a line test and is picking up a potential problem. Are you experiencing any problems with your telephone service?

Chris

Re: Router broken

Nicolejc94 — Mon, 13 Feb 2023 11:12:18 GMT

It is a current model, but I have had it for some time now and the power cable no longer stays put, if you move it even slightly the whole box goes off, the signal is terrible too. I don't use my phone, never have to be honest. I can barely get through an episode of a show anymore, the Internet drops off all day

Re: Router broken

Chris-TalkTalk — Mon, 13 Feb 2023 11:24:51 GMT

OK, I can send another router to test with, would you like me to arrange this (it will be the same make and model)?

Chris

Re: Router broken

Nicolejc94 — Mon, 13 Feb 2023 11:26:03 GMT

That would be great!

Re: Router broken

Chris-TalkTalk — Mon, 13 Feb 2023 11:31:20 GMT

OK, I've ordered the router, it should be with you within a couple of working days

Chris