topic Re: Router faults in Fibre

Router faults

1984! — Tue, 07 Feb 2023 23:45:52 GMT

My Sagecom router continues to switch me to channel 1 on 2.4Mhz even though its the most congested channel! because of this my Blink video doorbell doesn't record motion clips, I discovered this when i reported my doorbell as faulty to Blink, they went through various tests then informed that channel 1 was congested and recommended channel 6, which worked perfectly until the router decide to switch it back to channel 1 everyday!!! so now i have to log in to the router page and change it back everyday!!!!!!! Is there a way to locked it to channel 6?

PS. My pet hate is a register page that only tells you the password doesn't meet their requirements until each individual attempt is faulted! 5 times to enter a satisfactory password is pushing my buttons!!!

Re: Router faults

Divsec — Thu, 09 Feb 2023 07:57:42 GMT

Hi @1984! Yes there is a way, tt use a router based bit of firmware which optimizes your WiFi channels, badly. It can be disabled by TT only, and gets reactivated every firmware update.

Your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified. Please don't post personal information here.

Re: Router faults

Chris-TalkTalk — Thu, 09 Feb 2023 08:00:03 GMT

Hi 1984!,

As Divsec has said, we can disable wifi optimisation, just let me know if you would like me to do this

Chris

Re: Router faults

Anonymous — Mon, 13 Feb 2023 07:45:12 GMT

Morning,

How are you getting on?

Thanks

Re: Router faults

1984! — Mon, 13 Feb 2023 11:35:32 GMT

Good morning, I've asked chris to arrange deactivation of the optimisation software, I was find it difficult to navigate around the community pages and thus see the response's. I hope TT will look into a permanent fix for this problem it seems i am not alone.

Re: Router faults

Anonymous — Mon, 13 Feb 2023 11:37:30 GMT

Morning,

Ok thanks for confirming. Do you have another topic?

Thanks

Re: Router faults

1984! — Thu, 16 Feb 2023 14:09:33 GMT

Hi did you switch off the optimisation? My router is still switching to channel 1 every day.

Re: Router faults

Karl-TalkTalk — Thu, 16 Feb 2023 14:13:35 GMT

Can you add your home phone number to your 'Community Profile' and I'll check if optimisation is on or off for your router.

Karl.

Re: Router faults

1984! — Thu, 16 Feb 2023 14:27:55 GMT

Hi Carl, yes I've done that now.

Re: Router faults

Karl-TalkTalk — Thu, 16 Feb 2023 14:35:25 GMT

I've turned off optimisation now.

Karl.

Re: Router faults

1984! — Thu, 16 Feb 2023 14:57:45 GMT

Thank you👍

Re: Router faults

1984! — Thu, 16 Feb 2023 14:59:51 GMT

Thank you Karl.👍

Re: Router faults

Karl-TalkTalk — Thu, 16 Feb 2023 15:00:52 GMT

You're Welcome 🙂

Regards

Karl

Re: Router faults

1984! — Fri, 16 Jun 2023 23:52:13 GMT

Hi Chris, I recently had to factory reset my router because it wouldn't recognise my correct password, doing that has meant optimisation has kicked back in. Can disable optimisation again for me? thanks.

Re: Router faults

ferguson — Sat, 17 Jun 2023 00:49:31 GMT

I have re-escalated this for you as it's been a while! Bear in mind the support team won't be back online until Monday.

Re: Router faults

Debbie-TalkTalk — Mon, 19 Jun 2023 06:34:38 GMT

Hi 1984!

Sorry for the delay.

I've switched the WIFI optimisation off as requested.

Thanks

Debbie

Re: Router faults

Debbie-TalkTalk — Wed, 21 Jun 2023 08:54:30 GMT

Hi 1984!

Has the connection been ok since the WIFI optimisation was switched off?