topic Internet connection in Fibre

Internet connection

silverbird63 — Tue, 14 Feb 2023 09:37:14 GMT

My husband works from home and the WiFi has gone off twice in the last hour we have to switch off box and then restart. Causing issues for both my husband's laptop and our phones. Can someone on the team check it out.

Thank you

Re: Internet connection

Anonymous — Tue, 14 Feb 2023 09:44:49 GMT

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault and the connection also looks stable. Did you notice if any of the lights changed on the router? Do you have any devices connected wired? If so did they also drop connection? I'm just trying to confirm if this is solely related to the wireless connection.

Thanks

Re: Internet connection

silverbird63 — Tue, 14 Feb 2023 09:49:26 GMT

Thanks Michelle I am not sure if the blue light went out. There is nothing connected by ethernet . Our mobile phones took longer than the laptop to reconnect. We had to turn off box twice and wait for the reconnection. It see ms ok now but worry that it might happen again while hubby working.

Thanks

Re: Internet connection

Anonymous — Tue, 14 Feb 2023 09:55:46 GMT

Hello,

Ok thanks for confirming. If the wireless issue does keep happening then please let us know and we can look into this further.

Thanks

Re: Internet connection

silverbird63 — Tue, 14 Feb 2023 10:29:09 GMT

Thank you for your support . I will contact you if it happens again.

Thanks

Re: Internet connection

Anonymous — Tue, 14 Feb 2023 10:30:07 GMT

Great, thank you 🙂

Thanks