topic Re: Work laptop slow on TalkTalk WiFi in Fibre

Work laptop slow on TalkTalk WiFi

JessicaLondon — Tue, 14 Feb 2023 14:44:43 GMT

Hello TalkTalk,

This week I have got a new laptop from work, and the WiFi (and wired ethernet) speeds are really slow - often as slow as ~500kbs on my Fiber 65 package. Some applications, such as Teams, seem ok but all browsers are very slow.

Work IT support have suggested getting in touch with TalkTalk as they have not managed to find a fault with the new laptop itself after extensive searching, they think that the corporate mandated ForcePoint VPN application is causing the problem with TalkTalk WiFi. My new work laptop speeds are very fast when connected to my mobile phones hotspot and at my works offices.

All of my other devices are fast and functioning as expected.

I've called the helpline and they couldn't solve it and escalated it, but they said that it would take several days for someone to get back in touch with me.

Thank you!

Re: Work laptop slow on TalkTalk WiFi

Divsec — Tue, 14 Feb 2023 17:01:39 GMT

Hi @JessicaLondon your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here in the community.

Re: Work laptop slow on TalkTalk WiFi

Debbie-TalkTalk — Wed, 15 Feb 2023 06:29:55 GMT

Hi JessicaLondon

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Work laptop slow on TalkTalk WiFi

Debbie-TalkTalk — Thu, 16 Feb 2023 11:12:53 GMT

Hi JessicaLondon

Do you still need help with this?

Thanks

Debbie