topic Re: Intermittent Full Fibre connection in Fibre

Intermittent Full Fibre connection

merlin19411 — Sun, 12 Feb 2023 17:01:42 GMT

The fibre connction has been lost most days over the past ten days from around 12:00 noon until the evening. The fibre connection box has flashing red light and router orange light on when off. It has been off this weekend completely since Friday evening.

Regards

Terry

Re: Intermittent Full Fibre connection

Anonymous — Mon, 13 Feb 2023 07:08:07 GMT

Morning,

I'm really sorry to hear this. Just to confirm, is your connection still down since your last post? Which light is red on the ONT box please?

Thanks

Re: Intermittent Full Fibre connection

merlin19411 — Mon, 13 Feb 2023 08:09:51 GMT

Morning

The one marked Broadband is flashing red now, and has been since Friday. City Fibre have been working in the area, so I put it down to something they were doing to the network?

Thanks

Re: Intermittent Full Fibre connection

Anonymous — Mon, 13 Feb 2023 08:43:37 GMT

Morning,

Thanks for confirming. Can I just confirm, have you been in contact with our Future Fibre Team today? If not then I will pass this over to the team and ask them to look into this further.

Thanks

Re: Intermittent Full Fibre connection

merlin19411 — Mon, 13 Feb 2023 08:52:58 GMT

I haven't been in contact today, but yesterday I did chat to an engineer who couldn't help, I cannot access My Account, because my email login is not recognised.

Regards

Terry

Re: Intermittent Full Fibre connection

Anonymous — Mon, 13 Feb 2023 09:01:26 GMT

Morning,

Ok, I've passed this over to our Faults Team and have asked them to take a look and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Re: Intermittent Full Fibre connection

merlin19411 — Mon, 13 Feb 2023 09:04:52 GMT

Many thanks Michelle .

Re: Intermittent Full Fibre connection

Anonymous — Tue, 14 Feb 2023 07:13:37 GMT

Morning,

Have you been contacted since my last post?

Thanks

Re: Intermittent Full Fibre connection

merlin1941 — Tue, 14 Feb 2023 07:19:28 GMT

Hi Michelle

I have been in touch with a TalkTalk Full Fibre engineer, who has raised a ticket with City Fibre who seem to be the cause of the loss of connection. They have 72 hours to rectify the situation evidently.

Many thanks

Terry

Re: Intermittent Full Fibre connection

Anonymous — Tue, 14 Feb 2023 07:23:21 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Re: Intermittent Full Fibre connection

merlin19411 — Tue, 14 Feb 2023 14:32:32 GMT

Hi again

I haven't heard from "City Fibre" but I am now connected at the moment, the Broadband red light is flashing, what does this mean?

Thanks

Re: Intermittent Full Fibre connection

Anonymous — Wed, 15 Feb 2023 06:50:20 GMT

Morning,

Apologies for the confusion, did you mean to say that you are connected at the moment? Is your connection now working ok?

Thanks

Re: Intermittent Full Fibre connection

merlin1941 — Wed, 15 Feb 2023 08:04:22 GMT

Good morning

Yes the connection is working OK, but the Broadband light on the fibre box is flashing red, which according to the TalkTalk instructions mean the connection to the network cannot be made? Does this mean the box is faulty, or should I simply ignore this light?

Thanks

Re: Intermittent Full Fibre connection

Anonymous — Wed, 15 Feb 2023 08:09:58 GMT

Morning,

Thanks for confirming. Have you tried powering down the ONT and then retesting this again? If it's still the same then I can ask our faults team.

Thanks

Re: Intermittent Full Fibre connection

merlin19411 — Wed, 15 Feb 2023 08:44:12 GMT

Yes I have tried this several times and just did so again, the red light is still flashing, though it is connected 🤔

Thanks

Re: Intermittent Full Fibre connection

Anonymous — Wed, 15 Feb 2023 08:46:13 GMT

Hello,

Ok thanks for trying and I'll ask the faults team now and will let you know.

Thanks

Re: Intermittent Full Fibre connection

merlin19411 — Wed, 15 Feb 2023 08:48:34 GMT

Thanks Michelle.

Re: Intermittent Full Fibre connection

Anonymous — Wed, 15 Feb 2023 08:51:39 GMT

No problem 🙂

Thanks

Re: Intermittent Full Fibre connection

merlin19411 — Wed, 15 Feb 2023 13:25:19 GMT

Hi Michelle

Whatever you organized seems to have worked, all four lights are green now, and the speed has improved to 80Mbps down and 110Mbps up.

Thank you so much 🙂

Re: Intermittent Full Fibre connection

Anonymous — Wed, 15 Feb 2023 13:26:44 GMT

Hello,

I'm glad to hear this and I'm just sending you a short survey via a PM.

Thanks