Internet not working

Emmadiss — Tue, 14 Feb 2023 15:28:21 GMT

The internet hasn’t been working for several hours now it just suddenly went off when I was using it, the box has continued to flash orange the whole time .

Re: Internet not working

Skynet_TX — Tue, 14 Feb 2023 19:46:44 GMT

Hi @Emmadiss,

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your service comes down a phone line, and your master phone socket has a test socket inside it, then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours.

Re: Internet not working

Debbie-TalkTalk — Wed, 15 Feb 2023 06:49:46 GMT

Hi Emmadiss

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet not working

Debbie-TalkTalk — Thu, 16 Feb 2023 11:14:24 GMT

Hi Emmadiss

Do you still need help with this?

Thanks

Debbie

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